Atlassian Senior Consultant - ITSM/ESM Practice

Valiantys·Remote, United KingdomRemotesenior

In short

→Consultor senior en ITSM usando herramientas de Atlassian, centrado en transformación de servicios.
→Diseño de soluciones escalables con Jira Service Management y mapas de procesos para clientes reales.
→Destacado: Liderazgo en el diseño de soluciones desde el descubrimiento hasta la entrega, con enfoque en resultados medibles.

Bilingual (Spanish/English) – fluency required for client and internal collaboration.

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The questions they'll ask you

1. ¿Cómo abordarías un taller de descubrimiento con un cliente que no tiene procesos documentados en ITSM?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia demostrable en consultoría de ITSM con enfoque en transformación de servicios.
✓Conocimiento profundo de los procesos ITSM: incidentes, cambios, problemas, conocimiento, gestión de activos.
✓Experiencia con Jira Service Management y el ecosistema Atlassian (confluencia, Bitbucket, etc.).
✓Capacidad para facilitar talleres de descubrimiento con stakeholders técnicos y de negocio.
✓Habilidades sólidas de documentación: mapas de procesos, documentos de diseño, criterios de aceptación.
✓Capacidad para colaborar con equipos técnicos y traducir necesidades de negocio en soluciones técnicas factibles.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Jira Service ManagementConfluenceBitbucketJira Work ManagementAtlassian CloudAtlassian Data CenterREST APIsIntegration tools (e.g., ScripMicrosoft TeamsZoom

Who should you write to at Valiantys?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Valiantys Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. com . Job Summary As a Senior Solution Consultant – ITSM , you will act as a trusted advisor to our customers, helping them translate business and service management challenges into practical, scalable solutions built on Atlassian tools and industry best practices. You will lead discovery and solution design, guide customers through ITSM transformation, and own the solution intent throughout delivery. Working closely with Technical Consultants, Technical Architects, Project Managers, Engagement Managers, and Sales, you will ensure solutions remain feasible, aligned with customer needs, and focused on measurable outcomes.

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