Customer Enablement Manager

Mural · United States RemoteRemote$7,553–$9,442 USD/mesmid

In short

▸Gestiona programas educativos escalables para clientes de SaaS, usando contenido interactivo y aprendizaje personalizado.
▸Diseña rutas de aprendizaje centradas en resultados, apoyando la adopción del producto y el valor real.
▸Destacan programas basados en comunidades, cohortes y herramientas de adopción digital con IA.

Experiencia con plataformas de trabajo colaborativo (ej. Mural) y principios de diseño pen

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What they ask for

✓3+ años en educación de clientes, diseño instruccional o Customer Success escalado en SaaS B2B.
✓Experiencia probada en diseño de experiencias de aprendizaje modernas (microaprendizaje, escenarios, aprendizaje social).
✓Habilidades sólidas para crear contenido claro y accionable que simplifique flujos complejos del producto.
✓Capacidad para usar métricas de producto y aprendizaje para mejorar programas.
✓Colaboración efectiva con equipos de Producto, Marketing y CS en entornos ágiles.
✓Familiaridad con plataformas de trabajo colaborativo (ej. Mural) y principios de diseño centrado en el usuario.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

MuralLMSPlataformas de adopción digitaHerramientas de aprendizaje coMicrolearningEscenarios interactivosAprendizaje socialCohort-based programsCustomer academiesSimulaciones interactivas

Who should you write to at Mural?

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Compensation: $90,640 – $113,300. ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. WHAT YOU'LL DO - Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. - Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. - Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. - Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. - Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. - Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. WHAT YOU'LL BRING - 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. - Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. - Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets. - Data-informed mindset with comfort using product and learning metrics to drive program improvements. - Excellent cross-functional collaboration and program management skills in a fast-paced environment. - Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles. - Experience with LMS, digital adoption platforms, and AI-enabled learning tools. - Experience designing customer academies, community-led learning, or cohort-based programs. EQUAL OPPORTUNITY We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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