Customer Success Engineer/Devops

Postman·Boston, Massachusetts; New York, New York, United States; San Francisco, California, United Statessenior

In short

→Ingeniero de éxito del cliente técnico que resuelve problemas complejos con soluciones reutilizables.
→Actúas como arquitecto técnico junto a gestores de éxito, traduciendo objetivos empresariales a implementaciones reales.
→Destaca por convertir soluciones individuales en activos escalables para cientos de clientes.

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What they ask for

✓6-8+ años en roles técnicos al cliente
✓Experiencia comprobada resolviendo problemas reales con soluciones concretas
✓Capacidad para traducir objetivos empresariales a entornos técnicos
✓Habilidades de diseño arquitectónico para producción
✓Experiencia en integraciones, scripts o soluciones personalizadas
✓Enfoque orientado a escalabilidad y reutilización de soluciones

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Who should you write to at Postman?

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Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. About the Role We re building out the Customer Success Engineering team at Postman, and we need business-minded engineers who can solve real problems at scale. You will partner closely with Customer Success Managers and own the “How” of technical solutioning. This is a consultative role that requires both depth and versatility. This is no support role; you ll be the technical architect of Customer Success, turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base. As a CSE, you consult on the technical implementation path. When a customer needs to get from point A to point B, you figure out how to make it happen - whether that means architecting workflows within Postman, guiding integrations, or creating pragmatic workarounds when the product doesn t quite fit. A key part of this role is turning individual solutions into reusable assets that shorten time to value for future customers. We don’t believe in reinventing the wheel each time. Success in this role requires a blend of technical expertise, systems thinking, and the ability to translate complex business objectives into actionable implementation steps. What You’ll Do • Value Acceleration at Scale: You ll unblock customers facing everything from basic setup issues to complex architectural challenges. However, your role isn’t just to fix individual problems – your goal is to identify patterns and build solutions that prevent those problems from happening again. When you solve for one customer, you re solving for hundreds. • Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality. This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in production. No theoretical solutions – everything needs to be battle-tested and deployable. • Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers. • Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions. • Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers. About You You need 6-8+ years in a technical customer-facing role and a portfolio of “built things”. Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager… the title doesn t matter as much as the hands-on technical work that solves real problems for customers. You

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