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About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: Join us in reimagining customer experience with Agentic AI. As a Staff , you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond. Areas of ownership: • Deliver business value by writing code every day. • Define and drive technical strategy across multiple teams and org-wide initiatives. • Lead team architecture and ensure solutions scale globally for enterprise adoption. • Balance short-term velocity with long-term resilience , making smart trade-offs on complexity, cost, and scalability. • Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems. • Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands. • Set cultural standards for fearless iteration , bias for action , and pragmatic perfectionism —design for tomorrow, build for today. OUR TECH STACK: TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS Who you are: • A seasoned technical leader (typically 10–12+ years) with a track record of org-level or industry-level impact . • Deeply experienced in enterprise-scale systems and multi-team architecture leadership . • Equally comfortable flying high (strategic vision) and diving deep (technical details). • Thrives in ambiguous, high-stakes environments with a strong sense of urgency. • Embodies Parloa’s ambition : to build Europe’s leading engineering culture and a world-class AI platform . • Motivated by making the impossible possible and building something iconic. Our engineering values: At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: • Earn Trust – act with transparency and reliability. • Obsess Over Customers – always start with the customer problem. • Think Big – set bold goals and pursue them fearlessly. • Have Integrity – do the right thing, especially when it’s hard. • Disagree & Commit – debate with candor, align fast, and deliver. • Own It – take full responsibility for outcomes, not just tasks. • Dive Deep – master the details without losing sight of the big picture. • Bias for Action – move fast, decide quickly, iterate fearlessly. • Deliver Value – measure success by customer and business impact. • Insist on the Highest Standards – raise the bar continuously.</li

Staff Software Engineer

Don't apply unprepared

Staff Software Engineer

Don't apply unprepared