Senior Product Manager - Pro Onboarding

Kraken·United Kingdomsenior

In short

→Liderar el proceso de incorporación de usuarios en Kraken Pro a nivel global, desde el primer contacto hasta la primera operación.
→Trabajar con datos y IA para identificar fricciones, predecir abandonos y personalizar la experiencia de onboarding.
→Destacar por usar IA diariamente como herramienta clave para mejorar decisiones de producto y acelerar mejoras.

Fluent working with AI tools day to day

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓4+ años de experiencia en gestión de producto con enfoque en onboarding, activación o crecimiento.
✓Habilidad probada para simplificar flujos complejos y construir confianza en usuarios.
✓Fluidez con datos: análisis de funnels, métricas de éxito y toma de decisiones basada en evidencia.
✓Comunicación clara y persuasiva, capaz de alinear equipos multidisciplinarios.
✓Curiosidad auténtica por el usuario y el mercado de trading crypto.
✓Experiencia diaria con herramientas de IA para análisis de datos y personalización.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

AI toolsData analysisFunnel analyticsUser experience (UX)Product designEngineering collaborationMarketing alignmentWeb and mobile platformsCrypto trading platformsGrowth-oriented product manage

Who should you write to at Kraken?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Building the Future of Open Finance Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page to understand what drives us and how we work. The team Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. The Pro team is responsible for Kraken Pro’s web and mobile trading experiences across spot and futures markets. The opportunity Own the onboarding experience for Kraken Pro globally, end to end - from first landing through a client's first trade Constantly assess the funnel: identify what's working, what's not, and drive continuous UX improvement Deeply understand the Pro customer: who they are, what they need most in their first days, how to talk to them, and what gets them excited to trade Live in the onboarding data - pinpoint the biggest friction points, where clients drop off, and the highest-leverage opportunities Design the experience to build trust at every step, guiding clients through onboarding with confidence Get clients to their first trade - their "aha moment" - faster and with more conviction Partner closely with Design, Data, Engineering, and Marketing to turn insight into shipped improvements Use AI to see the funnel more clearly and move faster on it - from surfacing friction points and predicting who's about to drop off, to personalizing the onboarding path and messaging per client What you bring 4+ years of product management experience, with a strong track record in onboarding, activation, or growth-oriented UX work Sharp product sense for user experience - able to spot friction, simplify complex flows, and design for trust and excitement Strong data fluency: comfortable defining success metrics, analyzing funnels, and turning data into prioritized action Excellent written and verbal communication - able to bring stakeholders along with clear narratives and numbers A customer-first instinct - genuinely curious about who the user is and what would make them excited to trade Fluent working with AI tools day to day — using them to analyze data, personalize experiences, and speed up how you work as a PM Passion for crypto and trading, with a strong belief in Kraken Pro's mission Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Our commitment Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.