Principal Technical Writer - Customer Onboarding

Elastic · United States

In short

▸Liderar la estrategia y ejecución del contenido de onboarding para nuevos usuarios de Elastic.
▸Crear historias narrativas que guíen a los usuarios desde la primera visita hasta su primer 'momento de aha!'
▸Ser el puente entre producto, campo y documentación para mejorar la conversión de pruebas a pago.

Proficiency in English required

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What they ask for

✓Experiencia comprobada como escritor técnico principal o semejante
✓Capacidad demostrada para definir arquitecturas narrativas de experiencia de usuario
✓Habilidades avanzadas de colaboración con equipos de producto, campo y documentación
✓Dominio del diseño de flujos de onboarding centrados en el usuario
✓Experiencia con productos SaaS o plataformas tecnológicas complejas
✓Capacidad para medir y optimizar el éxito del onboarding mediante datos

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Elastic Search AI PlatformSelf-Service (SSC) teamProduct teamsField teamsDocumentation teamsNarrative architectureUser journeyTrial-to-paid conversionContent strategyTechnical documentation

Who should you write to at Elastic?

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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are looking for a Principal Technical Writer to lead the strategy and execution of our customer onboarding and 'Getting Started' content. Your mission is to transform our onboarding materials into a cohesive, narrative-driven experience that guides users to their first 'aha!' moment. You will partner closely with the Self-Service (SSC) team, acting as a bridge between the field, product, and documentation to ensure our content is not just accurate , but effective at guiding trial-to-paid conversion. In this role, you will define the narrative architecture of our user journey, ensuring that every touchpoint, from first-time setup to advanced feature adoption, feels like a seamless, intentional story. You'll be the champion of the new-user experience, working in lockstep with others to turn technical capability into user success. What You Will Be Doing • Drive the onboarding content strategy. Define and execute a cohesive narrative for how users learn to use our products, ensuring a seamless story from the first visit to successful deployment. • Align Field, Product, and Docs. Act as a central point of contact for stakeholders. Work with Product teams to understand roadmap changes, Field teams to identify friction points in real-world deployments, and Documentation teams to ensure high-quality content output. • Design user-focused flows. Cre

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