Senior Customer Success Manager (m/f/d)

appinio·Hamburg, Hamburgsenior

In short

→Gestión estratégica de clientes clave en una plataforma de investigación de mercado con IA.
→Actúas como consejero de alto nivel, impulsando el uso de insights para lograr resultados empresariales reales.
→Destacan por ser una empresa global remota con más de 2.600 clientes en +190 mercados.

Fluent English required for global client interaction

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The questions they'll ask you

1. ¿Cómo has usado insights de mercado para resolver un problema estratégico clave de un cliente?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia comprobada en consultoría B2B o investigación de mercado.
✓Capacidad para construir relaciones ejecutivas y liderar QBRs.
✓Habilidades avanzadas en análisis de salud de cliente y mitigación de riesgo de churn.
✓Experiencia en diseño y conducción de talleres virtuales y presenciales.
✓Capacidad para traducir feedback del cliente en mejoras internas para producto y servicio.
✓Dominio del inglés para comunicación con clientes globales.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

AI-powered insights platformMarket ResearchCustomer SuccessClient WorkshopsVirtual TrainingOn-Site TrainingQBRs (Quarterly Business RevieCustomer Health ScoresCross-Functional CollaborationInsight-Driven Decision Making

Who should you write to at appinio?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Allow us to introduce ourselves Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions. We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally. Want to be a part of the Appinio movement? 🚀 Here at Appinio, we value transparency in our recruitment process , and we've created a blog to share what to expect during each step of our journey together: here Your mission as a Senior Customer Success Manager As Appinio continues to revolutionise and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and drives the strategic client relationships. As we continue to grow, we are seeking a talented Senior Customer Success Manager to lead the success of our most strategic accounts. As a Senior Customer Success Manager, you will own and elevate a portfolio of clients and act as a strategic, trusted advisor, helping them to effectively use customer insights to achieve their business goals and drive significant ROI. What you’ll be doing • Serve as the primary point of contact and a highly strategic advisor for a number of strategic customers, building and maintaining strong executive-level relationships through ongoing support and regular check-ins (e.g. QBRs) • Understand customer’s complex business challenges and help them resolve those by means of systematic market and consumer research. Provide strategic guidance on how to leverage consumer insights to meet those challenges and drive organisational change • Prepare and conduct high-impact client workshops and trainings virtually and on-site to educate customers on modern market research and empower them to leverage the potential of insights • Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio and mitigating potential churn risks • Identify significant growth opportunities and work with the Account Management Team to raise awareness for the value of customer insights across the client’s organisation • Continuously gather customer feedback and be the authoritative voice of the customer internally in cross-functional collaboration with other departments (Product, Research, Marketing, and Sales) You will thrive in this role if • You have an extensive background in Market Research or deep experience with data/insight-driven solutions. • You have proven, successful experience in supporting and consulting B2B customers • You are highly strategic, balancing customer value with revenue growth objectives • You are proficient in

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