Lead Customer Success Engineer - Data & AI Security

veeamsoftware · Munichlead

In short

▸Líder técnico en éxito del cliente para plataformas de seguridad de datos y IA.
▸Dia a dia: onboarding, estrategia de adopción, evaluaciones y optimización del producto.
▸Destacado: liderar resultados mensurables en clientes clave usando experiencia en DSPM, privacidad y gobernanza de IA.

Fluent English required for customer and cross-functional collaboration.

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What they ask for

✓Experiencia demostrable en soporte técnico o éxito del cliente con soluciones de seguridad de datos.
✓Conocimiento profundo en DSPM, privacidad de datos y gobernanza de IA.
✓Capacidad para liderar sesiones estratégicas con clientes y equipos internos.
✓Habilidades excepcionales de comunicación y organización.
✓Experiencia previa con entornos de nube o plataformas SaaS a escala.
✓Capacidad para identificar riesgos de churn y oportunidades de expansión.

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Veeam Securiti AISecuriti Data Command CenterDSPMData SecurityPrivacyAI GovernanceCloud EnvironmentsSaaS PlatformsCustomer Success PlatformsInternal Support Tools

Who should you write to at veeamsoftware?

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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value. What You’ll Do • Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels. • Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings. <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,

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