Customer Onboarding Specialist

Planet Labs Inc.·LATAMRemotemid

In short

→Especialista en onboarding técnico para clientes globales desde América Latina.
→Llevas sesiones en vivo, entrenamientos y coordinas actividades técnicas para acelerar la adopción de datos satelitales.
→Destacado: Trabajas directamente con clientes clave en LATAM como partner técnico y educativo.

Professional fluency in English, Spanish, and Portuguese

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What they ask for

✓4+ años en onboarding, educación al cliente o rol técnico de soporte.
✓Formación universitaria en campo afín.
✓Nivel profesional en inglés, español y portugués.
✓Experiencia en sesiones de capacitación en vivo y materiales educativos.
✓Capacidad para coordinar con múltiples equipos (CS, soporte, producto, etc.).
✓Enfoque en mejorar la experiencia del cliente y reducir tiempo de valor.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Planet's cloud-based platformCustomer SuccessTechnical SupportProfessional ServicesProductRevenue OperationsOnboarding resourcesLearning materialsLive onboarding sessionsWorkshops

Who should you write to at Planet Labs Inc.?

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Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Customer Onboarding Specialist is responsible for delivering high-quality technical onboarding experiences that reduce time-to-value and help customers successfully adopt Planet data, tools, and workflows. Sitting within the Education & Enablement team, this role works closely with Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to deliver a consistent, scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities, contributes to live onboarding delivery, and supports the continuous improvement of onboarding content, campaigns, and processes. In partnership with Customer Success, this role also provides ongoing technical enablement for strategic customers across Latin America, helping customers continue building technical proficiency, adopt new capabilities, and maximize value from Planet products throughout their customer journey. This role serves as a trusted technical partner for customers, supporting long-term adoption through technical guidance, education, and enablement. This is a full-time, remote position based in Latin America. If located near an office, you are expected to work from that office 3 days per week. Impact You’ll Own: Deliver tailored technical onboarding experiences that help customers successfully adopt Planet's products, data, and workflows while reducing time-to-value. Lead onboarding kickoff calls, coordinate onboarding activities, and deliver live onboarding sessions, technical training, and workshops for customers across Latin America. Partner closely with Customer Success Managers to provide ongoing technical enablement that helps strategic customers expand their use of Planet products, workflows, and capabilities beyond initial onboarding. Build trusted technical relationships with customers by providing continued education, guidance, and best practices that support long-term adoption and customer success. Design, maintain, and continuously improve onboarding resources, customer education content, and learning materials across Planet's education platforms. Coordinate onboarding activities across Education, Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to ensure a seamless customer experience. Monitor onboarding engagement and customer feedback, contributing insights that improve onboarding experiences, customer adoption, and future education initiatives. What You Bring: 4+ years of experience in customer onboarding, customer education, technical training, technical support, customer success, or a similar customer-facing role. Bachelor's degree in a related field.

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