Customer Success Manager

Samsara·Remote - USRemotemid

In short

→Gestiona 100-200 clientes medianos, ayudándolos a adoptar y obtener valor de la plataforma Samsara.
→Trabajas con herramientas de IA para priorizar tareas y escalar tu impacto en clientes técnicos y complejos.
→Eres pionero en construir el equipo de Customer Success para mercados medianos, definiendo playbooks y procesos.

No se requiere inglés, pero la comunicación en inglés es esperada en el entorno laboral.

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What they ask for

✓Experiencia previa en gestión de relaciones con clientes en B2B.
✓Capacidad para entender y comunicar valor de productos tecnológicos complejos.
✓Habilidades técnicas para trabajar con integraciones y plataformas IoT.
✓Actitud proactiva para escalar impacto usando herramientas de IA.
✓Capacidad de colaborar con equipos de ventas, soporte, ingeniería y producto.
✓Experiencia en entornos de rápido crecimiento (hiper-crecimiento)

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Samsara Connected Operations™Video-Based SafetyVehicle TelematicsApps and Driver WorkflowsEquipment MonitoringAI toolingIntegrationsCustomer Success PlatformCross-functional collaborationRemote work

Who should you write to at Samsara?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Our Mid-Market Customer Success Managers pick up where our Implementation team leaves off, working closely with our customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. You’ll manage a portfolio of 100-200 named accounts, using AI tooling to Mid-Market your reach and prioritize where you spend your time. You won’t shy away from rolling up your sleeves on integrations and the more technical aspects of the Samsara platform — you’ll learn, understand, and convey the value of our most complex products and features. Your role will be cross-functional, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. The Mid-Market CS team is still being built, and you’ll help write its next chapter — shaping the playbooks, workflows, and AI-powered motions that define how we Mid-Market. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: <li style="font-family: Helvetica, Arial, sans-serif; font-style: normal; font-weight: 400; color: rgb(

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