Operations Enablement Lead

Affirm · Remote USRemotelead

In short

▸Liderar la preparación operativa de servicios a escala con enfoque en calidad y cumplimiento.
▸Traducir estrategias técnicas y de producto en materiales operativos, formativos y de conocimiento para equipos humanos y de IA.
▸Destacado: ser el puente entre estrategia corporativa, cumplimiento regulatorio y ejecución diaria en un entorno en constante evolución.

Proficiency in English required for collaboration across global teams.

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

What they ask for

✓Liderazgo de programas complejos en entornos cruzafuncionales.
✓Experiencia comprobada en transformación operativa con metodologías como Lean Six Sigma.
✓Capacidad para traducir conceptos técnicos en materiales instructivos claros.
✓Experiencia en diseño y ejecución de programas de capacitación end-to-end.
✓Gestión efectiva de cambios organizacionales y de alineación con compliance.
✓Enfoque centrado en datos y medición de resultados.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Lean Six SigmaChange ManagementSOPsJob AidsLearning PlatformsAI-Enabled Knowledge ToolsProduct TeamsEngineering TeamsCompliance TeamsExternal Vendors

Who should you write to at Affirm?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role Affirm is seeking an Operations Enablement leader to drive scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to scale efficiently while maintaining exceptional customer and merchant outcomes. You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities - driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes. This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale. What you'll do • Own Program Performance: Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. • Set Strategic Direction: Define and execute the servicing strategy developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets. • Lead Transformation Initiatives: Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction. • Build Technical Resources: Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents. • Elevate Knowledge Management: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale. • Translate Technical Concepts: Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents. • Own Learning & Training Strategy: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops. • Champion Global Readiness: Anticipate and design for operational needs tied to product laun

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.