IT Associate

Softgic · AnywhereRemotemid

In short

▸Asistente de experiencia de empleados en TI, enfocado en el onboarding de nuevos hires.
▸Gestiona tickets, actualiza spreadsheets y actúa como enlace entre HR, gestión y equipos técnicos.
▸Destacado: se requiere experiencia con herramientas como Azure, Microsoft Entra y ADManager.

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What they ask for

✓2-5 años de experiencia en entornos de equipo.
✓Capacidad para comunicarse claramente con diferentes niveles de gestión.
✓Habilidades avanzadas en Excel y seguimiento de datos.
✓Aptitud técnica para aprender rápidamente nuevas herramientas.
✓Habilidades excepcionales de redacción y revisión.
✓Capacidad para innovar y mejorar procesos existentes.

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ADManagerEndpoint CentralAzureMicrosoft EntraPower BITicket platformShared spreadsheetsSOP’sEnd user documentationMulti team documentation

Who should you write to at Softgic?

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This is a remote position. About the role: The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket. Responsibilities: Always strive for customer first attitude Maintain shared spreadsheet as needed for all teams involved Update tickets accordingly and transfer of data to the spreadsheets Work with all teams involved for process updates and changes to tickets and documents Act as liaison between all teams involved, keeping record of all meetings and documents Work with newly hired users to ensure an excellent day one experience Requirements Skills: 2-5 years’ experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones. Create exceptional documentation in the form of SOP’s, end user and multi team documentation Strong Excel and tracking skills Strong technical aptitude–ability to quickly learn new concepts and tools. Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI). Excellent writing and proofreading skills. Excellent work ethic and strong intellectual curiosity. Ability to work quickly, efficiently, and multi-task. Desire and ability to innovate and improve upon current processes.

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