Customer Success Engineer, LATAM (Spanish, Portugese) at GitLab

Customer Success Engineer, LATAM (Spanish, Portugese)

GitLab·Brazil, Mexico, USARemotejunior

In short

→Ingeniero de éxito del cliente técnico que impulsa la adopción de GitLab en LATAM.
→Días a día: consultoría técnica, webinars, labs y contenido reutilizable para clientes en español/portugués.
→Lo destacado: modelo pooled con impacto a gran escala, no asignado a cuentas específicas.

Fluency in English and Spanish required; trilingual (English, Spanish, Portuguese) is a st

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What they ask for

✓Fluidez en inglés y español.
✓Conocimiento práctico de uno o más casos de uso de GitLab (CI/CD, DevSecOps, etc.).
✓Experiencia en soporte técnico a clientes post-venta.
✓Habilidades de comunicación y colaboración con equipos comerciales.
✓Capacidad para crear contenido técnico y talleres reutilizables.
✓Disponibilidad para trabajar desde EE.UU., México o Brasil.

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GitLabZoomWebinarsHands-on labsOffice hoursOn-demand engagementsCI/CDDevSecOpsAgile PlanningSource code management

Who should you write to at GitLab?

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GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the Customer Success Engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You'll report to the Customer Success Engineer Team Manager. Your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale. What you'll do Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance. Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning. Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model that isn't dedicated to a single account. Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives. Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and working examples for internal and customer use. Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey. What you'll bring Fluency in English and Spanish. Trilingual candidates who speak English, Spanish, and Brazilian Portugese is a strong plus. Located in the United States, Mexico, and Brazil.

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