Senior Manager, Commercial Enablement

Deliveroo·London, England, United Kingdomsenior

In short

→Liderar el desarrollo comercial en 37 mercados de EMEA, enfocado en formación, incentivos y análisis.
→Construir sistemas escalables que conecten estrategia con resultados en el terreno, con equipos multidisciplinarios.
→Destacado por operar con pragmatismo en entornos complejos y ambiguos, priorizando impacto medible.

Proficiency in English (spoken and written) required

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What they ask for

✓8+ años en estrategia comercial, operaciones de ingresos, ventas o operaciones de merchants.
✓Experiencia liderando equipos multidisciplinarios en múltiples países.
✓Capacidad comprobada para diseñar y ejecutar programas de formación para equipos de ventas y soporte.
✓Habilidades sólidas en análisis comercial y gestión de métricas claras y consistentes.
✓Experiencia directa con programas de incentivos, compensación variable o pagos por desempeño.
✓Excelentes habilidades de comunicación y manejo de stakeholders con alto nivel de influencia.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Learning & DevelopmentCommercial IncentivesAnalytics & ReportingData ScienceEngineeringSales OperationsMerchant OperationsPerformance Management SystemsGovernanceStakeholder Management

Who should you write to at Deliveroo?

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Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. We're looking for a Senior Manager, Commercial Enablement to build and lead our Commercial Enablement function across 37 EMEA markets. Sitting at the heart of our EMEA Merchant organisation, you'll lead a multi-disciplinary pod spanning Commercial Learning & Development, Analytics and Commercial Incentives, equipping our Merchant Sales, Account Management, and Support teams with the insights, capabilities, tools, and incentives they need to execute consistently and deliver exceptional merchant outcomes. This is a hands-on leadership role for a pragmatic senior operator who thrives on turning commercial strategy into scalable systems — someone who can build high-performing teams, navigate ambiguity, and drive measurable improvements in frontline productivity, training effectiveness, and incentive performance. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You'll Be Doing Learning & Development: You'll oversee the design and delivery of learning programs that build the skills, knowledge, and confidence Sales, Account Management, and Support teams need to execute consistently across markets — from new hire onboarding and role-based learning paths to manager enablement and targeted capability-building tied to commercial priorities. You'll partner closely with commercial leaders and central People, HR, and L&D teams to ensure programs are practical, measurable, and integrated into the broader company learning agenda. Commercial Incentives: You'll own the design, rollout, and operation of incentive programs that align frontline behaviour with selection, growth, quality, profitability, and merchant outcome goals — ensuring plans are commercially sound, easy to understand, and operationally scalable. You'll also drive continuous improvement in incentive governance, documentation, controls, dispute resolution, and performance measurement, with accurate tracking and on-time payouts throughout. Analytics & Reporting: You'll be responsible for providing trusted, actionable performance insights to commercial leaders and frontline teams. You will ensure leaders and teams have access to clear dashboards, validated metrics, consistent definitions, and reporting that helps them identify priority merchants, performance gaps, execution opportunities, and areas requiring intervention. You will partner closely with Data Science, Engineering, Analytics, and business stakeholders to improve data availability, data quality, metric consistency, and reporting adoption. What We're Looking For We're seeking a seasoned commercial, strategy, operations, or enablement leader with a track record of operating at scale across complex, multi-country markets.

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