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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . About the team Dialpad's AI Transformation team (AIT) builds and deploys AI-powered tools for internal teams across Sales, Customer Success, Finance, Legal, and Operations. We work on the full spectrum: agents that automate compliance workflows, RAG-based assistants that surface the right context at the right moment, bots that replace manual operational work, and integrations that connect AI capabilities to Dialpad's existing business systems. The team is small and moves fast, from problem to deployed tool in a matter of weeks, not quarters. AIT operates globally, with engineering presence in Argentina, India, and the US, and sits within the broader Data & AI organization. Your role As the Manager, AI Transformation Engineering, you will be the technical anchor for the AIT team. This is a lead-from-the-front role: you will set engineering standards, guide teammates through complex implementation challenges, establish evaluation practices, and own the technical quality of everything we ship. You will also drive upskilling across the team, coaching analysts and junior engineers, and helping them build the AI engineering depth needed to deliver reliable production systems. The role reports to the Senior Manager of AI Transformation, who handles stakeholder

Engineering Manager, AI Transformation

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