Senior Account Manager, Fulfillment

Flexport·Atlanta Warehouse; Chicago Warehouse; Dallas Warehouse; Phillipsburg Warehouse; San Bernardino Warehousesenior

In short

→Gestiona cuentas clave de cumplimiento logístico como enlace estratégico con los clientes.
→Lidera equipos, mejora procesos y asegura retención y crecimiento de clientes a través de iniciativas de valor.
→Destacado por su impacto directo en la rentabilidad y la transformación de operaciones de clientes globales.

Proficiency in English required

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What they ask for

✓Experiencia demostrada en gestión de cuentas estratégicas en logística o cumplimiento.
✓Habilidades comprobadas en liderazgo de equipos y mentoría de personal junior.
✓Capacidad para liderar proyectos multidisciplinarios con resultados medibles.
✓Aptitud para actuar como asesor estratégico y líder de relaciones con clientes.
✓Experiencia en identificación y ejecución de oportunidades de crecimiento de ingresos.
✓Conocimiento sólido de operaciones de cadena de suministro internacional.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Flexport technologySupply chain operationsCross-functional collaborationStrategic account planningClient retention strategiesRevenue growth initiativesOperational excellenceStakeholder managementProject leadershipClient advocacy

Who should you write to at Flexport?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: We are seeking a seasoned and proactive Senior Account Manager, Fulfillment to join Flexport’s dynamic team. This senior role is pivotal to our mission of ensuring merchant success and driving sustainable growth in our fulfillment services. As a Fulfillment Account Manager, you will act as a trusted liaison between our merchants and all internal Flexport teams, ensuring seamless communication, strategic alignment, and operational excellence. Your primary responsibility is to support merchant retention and satisfaction, working collaboratively across departments to build and implement strategies that drive value for our clients and strengthen long-term relationships. This position requires both high-level strategic insight and hands-on execution skills, ideal for a professional eager to make a meaningful impact on client success. You will: • Strategic Leadership and Team Collaboration: • Contribute to the strategic direction of the account management function, helping align team resources and capabilities with Flexport's broader business objectives • Mentor junior team members, sharing best practices and cultivating exceptional client relationship management skills • Lead by example in implementing account management frameworks and processes to drive consistent excellence across accounts • Coordinate and lead cross-functional project teams to deliver exceptional client outcomes Client Portfolio Management: • Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels • Establish deep relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities • Lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI • Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals Client Relationship Management: • Establish and nurture strategic, long-lasting relationships with key merchants, ensuring they feel valued and supported throughout their Flexport journey • Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport • Serve as an advocate for the client within Flexport, ensuring their priorities and goals are represented across teams Revenue Growth and Business Strategy: • Drive significant revenue growth by identifying and capitalizing on expansion opportunities within existing accounts • Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers • Identify new service opportunities that addres

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