Manager Customer Success (Public Sector)

Malt · Parissenior

In short

▸Gestionar el éxito del cliente en el sector público con un equipo creciente.
▸Liderar onboarding, renovaciones y procesos operativos adaptados a regulaciones públicas.
▸Destacar como experto interno en operaciones del sector público y facilitar la automatización con otros equipos.

Proficiency in English is required for collaboration across European teams.

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What they ask for

✓5 a 8 años de experiencia profesional.
✓Experiencia comprobada en gestión de equipos (3+ personas).
✓Experiencia sólida en sector público o servicios B2B con entrega operativa en sector público.
✓Habilidades demostradas en optimización de procesos y escalabilidad.
✓Conocimiento de Salesforce o CRM empresarial equivalente.
✓Capacidad de influir en equipos multifuncionales y gestionar stakeholders clave.

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SalesforceCRMBusiness OperationsProductTechDataITRFPPurchase Order ManagementRenewals Processes

Who should you write to at Malt?

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🪐 Discover our galaxy Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different: - A diverse team of 600 Malters across 6 European countries - A culture that champions equality (50% of our Comex are women) and inclusive growth - Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI - A mission to give everyone the freedom to work differently Ready to help shape the future of work? Your next chapter starts here! 🪐 At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive. As our Manager Customer Success, you will play a pivotal role in scaling our operations dedicated to the Public Sector . Leading a growing team , you will drive operational excellence across client onboarding, renewals, and key programs. Positioned as a trusted partner to Sales and Operations leadership , your mission is to combine revenue growth, team development, process optimization, and a high-bar user experience at scale . Key responsibilities ✨ Team Leadership & People Management: Hire, onboard, coach, and nurture a high-performing team (permanent employees and freelancers) . Foster a performance-driven, high-energy environment aligned with a cohesive "One Team" culture . Revenue & Performance Management: Secure and drive revenue from project renewals and Malt OPEN opportunities . Monitor team KPIs, track progress toward ambitious targets, and report key metrics to executive leadership . Operational Excellence & Scalability: Tailor team processes and workflows to meet the specific requirements and regulations of public sector clients . Identify operational bottlenecks and user pain points by establishing structured feedback loops and analyzing performance data . Tech, Data, and IT teams . Cross-Functional Collaboration & Sales Partnership: Build trusted, strategic relationships with Sales and Client Operations leads to align roadmaps and goals . Partner with Finance and Commercial teams on RFP responses to ensure seamless operational delivery for new accounts . , purchase order management, renewals processes) . About you 🧑‍🚀 Experience: 5 to 8 years of professional experience . Proven track record in people management (managing teams of 3+ people) . Strong background in the Public Sector (or solid B2B services/consulting experience with public sector operational delivery) . Demonstrated experience in an Operations / Customer Success role or a Commercial / Sales team . Hard Skills & Technical Expertise: Process Optimization & Scale Mindset: Demonstrated ability to spot inefficiencies and drive technical or operational enhancements . Business Acumen & Pipeline Management: Solid understanding of commercial impacts, renewals tracking, and revenue drivers . CRM Proficiency: Experience using Salesforce or equivalent enterprise CRM platforms . Soft Skills & Core Competencies: Stakeholder Management & Influence: Ability to work effectively with cross-functional leadership (Heads of Sales, Client Ops) . Communication & Conflict Resolution: Skilled at handling internal/external friction and framing strategic messaging . Adaptability & Ambiguity: Ability to thrive and execute in a fast-paced, rapidly evolving environment . How to join the mission?

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