Disaster Response Coordinator

Airbnb · United Statesmid

In short

▸Coordinador de respuesta a desastres en un equipo global que gestiona crisis en tiempo real.
▸Diariamente monitorea amenazas globales, toma decisiones rápidas y comunica actualizaciones a equipos internos y externos.
▸Destaca por actuar en situaciones de alta presión con impacto directo en huéspedes, anfitriones y la marca.

Fluency in English required for internal and external communications.

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What they ask for

✓Experiencia en gestión de crisis o respuesta a incidentes en entornos dinámicos.
✓Capacidad para tomar decisiones rápidas bajo presión y con información limitada.
✓Habilidades sobresalientes de comunicación escrita y verbal para distintos públicos.
✓Capacidad de trabajar con múltiples equipos y mantener alineación en tiempo real.
✓Atención meticulosa a los detalles en mensajes y reportes.
✓Experiencia con herramientas de monitoreo de eventos y sistemas internos de alerta.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Herramientas internas de alertSistemas de comunicación interPlataformas de gestión de inciHerramientas de colaboración eSistemas de reporte de situaciPlataformas de mensajería inteHerramientas de documentaciónSistemas de gestión de crisisPlataformas de comunicación exHerramientas de análisis de ri

Who should you write to at Airbnb?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: When a significant incident impacts, or threatens to impact, our community or company, Global Crisis Management works to coordinate a swift and effective company-wide response to the crisis in order to mitigate harm and best support those affected. Our team is composed of dedicated professionals who possess both a breadth and depth of institutional knowledge striving to always do the right thing in intense, and often ambiguous, situations. The Difference You Will Make: As a Disaster Response Coordinator within the Global Crisis Management (GCM) team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders. A Typical Day: Global Incident Response • Review global incident notifications and determine the response strategy based on the threat severity and business impact • Conduct proactive research to monitor threats and events globally for potential impact to Airbnb stakeholders • Use internal tools to promptly inform both our internal and external communities as needed • Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences • Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options Cross-functional Collaboration and Partnership • Effectively coordinate disaster response with cross-functional teams • Serve as point of contact for the GCM Disaster Response team’s responsibilities and actions • Provide clear situation reports and critical updates to stakeholders Operational Execution • Actively participate in product and process improvement efforts and collaborate with the operations manager to develop recommendations for improvements • Other duties as requested or assigned Key Attributes • Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication. • Strategic Mindset: Develop process improvements and best practices considering long term needs and solutions. • Problem Solving and Managing Complexity: Consider all of the factors at play, including financial, brand, and customer satisfaction ris

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