Support Engineering Manager

Canonical Ltd. · AnywhereRemotolead

En corto

▸Gestiona equipos de soporte técnico especializados en Ubuntu, nube pública y dispositivos, resolviendo problemas avanzados para clientes globales.
▸Diriges equipos distribuidos de forma remota, con enfoque en el cliente, desempeño operativo y desarrollo profesional continuo del equipo.
▸Destaca ser parte de una empresa fundadora, líder en software libre, con trabajo remoto global y eventos presenciales anuales en ubicaciones interesantes.

English is the primary language

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia extensa con CLI de Linux a nivel técnico (soporte, desarrollo, implementación)
✓Experiencia en liderazgo y gestión de equipos
✓Capacidad comprobada de trabajar bajo presión con enfoque en el cliente
✓Idioma inglés como principal, preferiblemente fluidez en dos idiomas
✓Conocimiento práctico de tecnologías como Linux Desktop, OpenStack, nube pública o virtualización
✓Experiencia hands-on con productos de Canonical

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

UbuntuUbuntu ServerUbuntu DesktopPublic CloudOpenStackVirtualizationCLISLAKPIsOpen Source Projects

¿A quién escribirle en Canonical Ltd.?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group. You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source.

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