Senior User Research Manager

Monzo·Cardiffsenior

In short

→Liderar investigación de usuarios en productos clave como cuentas personales, joint y para jóvenes.
→Definir estrategia de investigación personalizada y conectar insights entre equipos y mercados.
→Destacar por influir en decisiones estratégicas ejecutivas con datos de usuarios y evidencia cualitativa/cuantitativa.

Fluent English required

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What they ask for

✓Liderazgo de equipos de investigación (6-8 reportes directos/indirectos)
✓Experiencia en estrategia de producto basada en investigación a nivel ejecutivo
✓Capacidad para integrar insights de múltiples áreas y mercados
✓Conocimiento de modelos operativos de investigación global
✓Experiencia en trabajo con equipos de producto, diseño y liderazgo
✓Capacidad para equilibrar rigor metodológico y velocidad de entrega

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

User ResearchProduct StrategyCustomer InsightsQualitative ResearchQuantitative ResearchMarket InsightsResearch Operating ModelCross-functional CollaborationStakeholder InfluenceData-Driven Decision Making

Who should you write to at Monzo?

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🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff/UK Remote | 💰£110,000-£150,000 + equity + Incentive Awards tied to your performance + Benefits ✨ About the team⭐ Core Banking's mission is to make everyday money magical for everyone. We're responsible for the products millions of customers rely on every day — from current accounts, joint accounts and accounts for kids and teens, through to money management, budgeting, and our paid subscriptions. These are some of Monzo's most loved experiences, and they're at the heart of how customers interact with us. As we continue to grow, we're looking for a Senior User Research Manager to help shape the future of Personal Banking. This is an opportunity to lead research across one of Monzo's largest product areas, influence company strategy, and develop exceptional research leaders. 🔑You’ll play a key role by... You'll be responsible for both people leadership and strategic research leadership. This includes: • Leading research across Core Banking while helping shape a coherent Personal Banking research strategy that spans multiple product areas. • Partnering closely with the Core Banking Leadership Team, Product Directors, Design leaders and senior stakeholders across Wealth, Payments, Borrowing and our European business. • Helping define and land parts of Monzo's global research operating model as we expand internationally, ensuring teams work effectively across both global and local markets. • Connecting customer insights across collectives, identifying themes, opportunities and gaps rather than viewing research through the lens of a single team. • Bringing together existing research, product data, market insights and quantitative evidence to help leadership make informed strategic decisions. • Managing managers and supporting approximately 6-8 direct and indirect reports while maintaining a consistently high bar for research quality. • Creating an environment where researchers can balance methodological rigour with the speed needed to build great products. 🤩 We’d love to hear from you if… You have experience with: • Leading senior researchers and/or research managers within a complex product organisation. • Shaping and influencing product strategy through research at both organisational and executive level. • Working across multiple product areas, bringing together disparate customer insights into a co

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