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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an AI Platform Engineer on AI Mining, you'll own the data infrastructure layer that makes skill mining possible. That means BigQuery datasets and schemas, cloud storage, service accounts and IAM, Vertex AI pipeline infrastructure, Dataform integration, and the event streaming resources that connect mining outputs to the rest of the platform. It also means building the automated pipelines that move data into place — scheduled jobs, data copy pipelines, backfill orchestration — so the right data is where it needs to be when the mining team needs it. You'll work at the intersection of data engineering and infrastructure — your work is what AI engineers, data scientists, and product engineers stand on when they ship. What you'll do • Get oriented on the data infrastructure landscape: BigQuery datasets and schemas, cloud storage, IAM surface, Vertex AI pipeline setup, Dataform integration, and event streaming topics. • Be paired with a peer and your manager — you'll have context and supp

AI Platform Engineer

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