Lead Support Engineer (f/m/d)

Junior Data Scientist - Downstream Demand Forecast - Value Chain ...·Lille, Upline, Nordlead

In short

→Ingeniero de soporte líder que asegura estabilidad y evolución de herramientas de gestión de pedidos y stock globales.
→Gestiona incidencias diarias, mejora procesos con automatización e IA, y apoya la migración a SAP S/4HANA.
→Destaca por liderar equipos en entornos de alta presión durante picos comerciales y rotaciones de guardia.

Fluent English is mandatory (daily international scope).

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What they ask for

✓Titulación en Ingeniería (preferentemente Informática) o experiencia equivalente.
✓Experiencia comprobada en módulos SAP SD y MM.
✓Capacidad para analizar causas raíz y automatizar tareas repetitivas.
✓Habilidad para comunicar con claridad y priorizar en entornos de alta carga.
✓Inglés fluido (obligatorio para uso diario en entornos internacionales).
✓Espíritu colaborativo y liderazgo en equipo ('Play Collective').

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SAP ECCSDMMS/4HANAdashboardscontrol towersAImonitoring toolsautomatizaciónrotaciones de guardia

Who should you write to at Junior Data Scientist - Downstream Demand Forecast - Value Chain ...?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Our Order and Inventory Management Team is looking for a Support Engineer (f/m/d) - Domain Manager on a Permanent Contract based in Lille. Passionate about logistics innovation, our team of 10 designs and operates the global digital solutions orchestrating Decathlon's order and stock flows. Our impact: guaranteeing the right product in the right place at the right time for our stores, warehouses, and marketplaces worldwide. Our challenges: accelerating the group's digital transformation, integrating new business models (circular economy, wholesale), and preparing the transition to SAP S/4HANA. YOUR FUTURE CONTRIBUTION As a Support Engineer (f/m/d) , you will ensure the stability, efficiency, and evolution of our order and stock orchestration tools. Your core responsibilities include: • Run Management & User Commitments: Organize daily ticket resolution, ensure service level agreements (stock accuracy KPIs, dispatch timing), and provide dedicated support during peak commercial periods. • Incident Resolution & Continuous Improvement: Perform root cause analysis, enhance monitoring tools (dashboards, control towers), and automate recurring tasks leveraging tech and AI. • Transformation Projects & SAP: Challenge upcoming product features with the project team, drive updates on our SAP ECC module (SD/MM), and help prepare the S/4HANA migration planned for 2028. • Communication & On-Call Rotations: Maintain transparent communication with stakeholders during incidents or maintenance, and participate in on-call rotations for critical operations. WHAT YOU BRING • Education & Background: Engineering degree (preferably in Computer Science) or equivalent experience. • Functional & Technical Expertise: Strong understanding of supply chain processes combined with proven experience on SAP modules (SD and MM). • Automation Mindset: Passion for eliminating manual repetitive tasks, tracking data performance, and integrating AI into daily operations. • Soft Skills: Team player spirit ("Play Collective"), clear communication, strong prioritization skills, and collaborative leadership. • Languages: Fluent English is mandatory (daily international scope). TECH STACK • ERP / Systems: SAP ECC (SD & MM modules), S/4HANA roadmap. • <p data-path-to-node

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