Customer Success Manager

Anthropic · Seoul, South Koreamid

In short

▸Gestión estratégica de clientes clave en Corea para productos de IA de Anthropic.
▸Actuar como socio de confianza, impulsando adopción, optimización y expansión de uso de Claude Enterprise, Code y API.
▸Pionero en Corea: construir procesos, relaciones y representar la marca en un mercado en crecimiento.

Fluent English required for global collaboration and customer engagement.

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What they ask for

✓Experiencia previa en Customer Success o gestión de cuentas en tecnología o SaaS.
✓Conocimiento profundo de productos de IA, APIs o soluciones empresariales.
✓Capacidad para operar con autonomía en entornos ambiguos y múltiples zonas horarias.
✓Habilidades avanzadas de comunicación y negociación con stakeholders clave.
✓Inglés fluido para interacción con equipos globales y clientes internacionales.
✓Capacidad para desarrollar estrategias de cambio y adopción de usuarios.

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Claude EnterpriseClaude CodeAPIProduct RoadmapCustomer Success PlatformCRM (Salesforce)Data Analytics ToolsPresentation & Reporting ToolsCollaboration Tools (Slack, ZoChange Management Frameworks

Who should you write to at Anthropic?

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About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Join Anthropic's Customer Success team as our first Korea-based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Korea, helping them harness the full potential of all our Claude capabilities - Claude Enterprise, Claude Code, and the API. You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business. As the founding CSM in Korea, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones. Responsibilities: • Build trusting, strategic relationships with customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion • Become an expert in Anthropic's products across API, Claude Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions • Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer • Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments • Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs as the voice of Korean customers • Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment • Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence develo

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