Customer Experience Specialist

Cookunity · Lima, Lima Province, Perumid

In short

▸Especialista en experiencia del cliente que resuelve consultas urgentes por email o chat.
▸Cuida cada interacción para que los usuarios se sientan únicos y escuchados, incluso en horarios variables.
▸Trabajas con chefs y comida de alta calidad, impactando la forma en que la gente se alimenta.

You have an outstanding level of English (oral and written)

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What they ask for

✓3+ años en soporte al cliente por email, teléfono o chat
✓Inglés avanzado (oral y escrito)
✓Actitud centrada en el cliente, empática y proactiva
✓Organización bajo presión
✓Disponibilidad para horarios no tradicionales, incluyendo fines de semana y feriados
✓Disponibilidad para trabajo híbrido (presencial cuando sea necesario)

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

emailchatsubscription managementorder processingcase escalationaccount troubleshootingpayment issuesdelivery issuesnutritional informationfine dining knowledge

Who should you write to at Cookunity?

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About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. About the Role We are looking for a Customer Experience Specialist with experience in customer support who wants to improve our clients' experience and leave a mark on their lives. The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You’ll be part of an exciting, growing team designed to take our support to the next level. Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team, and most of the time, you'll be handling different cases that require time-sensitive responses. Always being on and having a customer-obsessed attitude are critical to achieving the best results in this role. Note: You will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Responsibilities: • Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction • Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly • Assist clients with any and all questions and concerns regarding their subscription, product, and service overall • Escalate critical cases and exceptions to CX Supervisor for proper follow-up. • Process orders, forms, applications, and general subscription requests • Develop a deep expertise in our product, key differentiators, and the value it provides to our customers Qualifications: • You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat. • You have an outstanding level of English (oral and written) and effective communication skills • You are customer-centric and love helping people • You are very organized, even under pressure • You have a positive attitude, great people skills,and supportive and you are willing to go the extra mile for a team member • Your North Stars are Quality and Empathy • If you have knowledge of nutritional information and fine dining, we would love to speak with you! Specific Requirements: • Multiple schedules available • Availability to work on Public Holidays (you’ll be paid accordingly for those days) • Hybrid Model - You will be required to attend our office on demand, but keep in mind that the position is mainly remote . Interview process: • Application review - Please s

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