Senior Technical Account Manager

Clera · Berlin💰 $7,500–$13,333 USD/messenior

In short

▸Gestion técnica de clientes estratégicos en una plataforma de observabilidad para IA de código abierto.
▸Días a día: onboarding, debug de integraciones, consejos técnicos, documentación y voz del cliente hacia producto.
▸Lo destacado: trabajar con clientes clave en la era de los LLMs y tener influencia directa en producto y retención.

🌐 Fluent English with excellent written and verbal communication; ability to present technic

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What they ask for

✓5+ años en gestión técnica de cuentas, ingeniería de soluciones o ingeniería de soporte para clientes enterprise
✓Experiencia práctica con aplicaciones de LLM o plataformas de IA de uso para desarrolladores
✓Capacidad comprobada de mejorar la retención (NRR) mediante soporte técnico y gestión proactiva de riesgos
✓Habilidad para depurar APIs/SDKs, soporte despliegues autogestionados y respuesta a incidentes
✓Experiencia con observabilidad: trazado distribuido, métricas, logging, APM aplicados a sistemas ML
✓Fluente en inglés escrito y verbal, con capacidad de presentar técnicos a ingenieros y ejecutivos

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LLMAI agentsobservabilitydistributed tracingmetricsloggingAPMSDKAPIClickHouse

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About the Role You will be the primary technical partner for the most strategic accounts at a fast-growing, open-source AI engineering platform — think of it as the observability layer for the LLM era. Your mission is to make top customers impossible to churn: driving adoption, delivering outcomes, and creating a tight feedback loop back to product and engineering. You understand AI architectures deeply enough to have opinions. You write documentation that engineers actually follow. You close loops rather than escalate them. About the Company This is a seed-stage (Series A/B trajectory), engineering-heavy startup in the open-source AI/ML developer tooling space. The platform helps teams trace, evaluate, monitor, and debug LLM applications and AI agents across the full development lifecycle — from prototype to production. It is widely adopted across the enterprise and developer communities, and recently joined forces with a major analytics infrastructure company. What You'll Do Own 10–20 strategic accounts — lead onboarding, success planning, and deep dives into customers' AI architectures; drive adoption and expansion across the full lifecycle. Guide production readiness — advise on instrumentation strategy, evaluation setup, data modeling, security and privacy, and operational playbooks. Troubleshoot and unblock — debug SDK/API integrations, support self-hosted deployments, and own incident response alongside engineering teams. Drive net revenue retention (NRR) — identify expansion opportunities, manage churn risk proactively, and report on customer health metrics. Be the voice of the customer — synthesize feedback from strategic accounts into actionable product insights and partner closely with engineering and product teams. Create scalable assets — write integration guides, runbooks, and technical documentation that benefit the broader customer base and open-source community. Engage the community — contribute to open-source community support, issue triage, and evangelism where relevant. Benefits Salary: $90,000 – $160,000 USD annually (

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