Production Support Engineer II - UK

Marqeta Inc · London Officemid

In short

▸Ingeniero de soporte en producción que resuelve incidencias técnicas y actúa como voz del cliente.
▸Diario: gestionar tickets, analizar causas raíz, colaborar con ingenieros y monitorear sistemas en entornos Linux y APIs.
▸Destacado: rol clave en la experiencia del cliente en pagos con tarjetas, con fuerte enfoque en soporte B2B y escalabilidad.

Fluent written and verbal English proficiency required

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What they ask for

✓2-3+ años en soporte técnico, de producción o IT para clientes B2B
✓Experiencia en industria de pagos con tarjetas o sistemas contables
✓Capacidad para comunicar complicaciones técnicas a usuarios no técnicos
✓Experiencia con sistemas de tickets (Jira, Salesforce, Confluence)
✓Conocimiento intermedio de SQL y entornos Linux
✓Habilidades de script con Python, Ruby o Shell

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JiraSalesforceConfluencecURLHTTP response codesLinuxSQLPythonRubyShell

Who should you write to at Marqeta Inc?

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As a Production Support Engineer II at Marqeta, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving complex technical issues while translating technical jargon into user-friendly language. Your broad knowledge base across various technologies will be instrumental in addressing a wide range of problems. In addition, you will collaborate with our Engineering teams to manage software updates and bug fixes. Your role will also involve becoming an expert in all areas of Marqeta's products and services and ensuring that our customers can fully utilise our offerings. As a customer advocate, you will ensure that our customers' needs and concerns are heard and addressed in our product development and service delivery processes. At Marqeta, we value the essential role our Production Support Engineers play in our service delivery chain and look forward to welcoming you to our team. We work Flexible First . This role can be performed remotely within the UK or from our London office . We’d love for you to join us! : you know what cURL does, know HTTP response codes, etc.) Comfortable working within a Linux environment Intermediate SQL knowledge (relational database experience preferred) Scriptwriting - Python, Ruby, Shell, etc Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumLogic, Grafana, Datadog, and New Relic The ability and desire to learn new technologies and tools Experience in payments and/or accounting systems Experience working at a high-growth company Recruiter For This Role Louise Devlin Typical Process Application Submission Recruiter phone call Hiring manager video call Test Virtual “Onsite” to meet the team Offer! e.

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