Analista de Customer Service, Delivery Station Customer Support

Amazon.com · BrazilRemotejunior

In short

▸Atiende a clientes por teléfono y correo en una central de entrega de Amazon.
▸Resuelves problemas de envíos en tiempo real con rapidez y empatía, garantizando entregas a tiempo.
▸Trabajas en planta (5x2, incluyendo fines de semana), con horarios fijos y alta interacción logística.

Speak, write, and read fluently in English

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What they ask for

✓Educación media completa o equivalente
✓Dominio del inglés (escritura, lectura y habla)
✓Experiencia en servicio al cliente
✓Capacidad para escribir mensajes claros, correctos y concisos
✓Experiencia con Excel, Word, PowerPoint y Outlook
✓Capacidad para tomar decisiones rápidas con buen juicio

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookSistemas de logística de AmazoPlataformas de soporte al clieComunicación por teléfonoComunicación por correo electrGestión de métricasSistema de rastreo de envíos

Who should you write to at Amazon.com?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

This is a full-time, permanent, non-remote position based in Bayeux - PB and does not offer relocation benefits. A day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. Qualifications- High school or equivalent- Speak, write, and read fluently in English- Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook- Experience in Customer ServicePreferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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