Customer Success, EMEA

Mistral.ai · Parismid

In short

▸Gestión de clientes empresariales en Europa, Medio Oriente y África con soluciones de IA de vanguardia.
▸Día a día: onboarding, seguimiento de uso, QBRs, feedback al producto y colaboración técnica con equipos de ingeniería.
▸Destacado: trabajar con empresas de sectores críticos como salud, defensa y finanzas, co-creando soluciones de IA personalizadas.

Conocimiento del inglés (necesario para comunicación con clientes y equipos internacionale

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What they ask for

✓5+ años en roles orientados al cliente (CSM, gestión de cuentas, consultoría).
✓Experiencia comprobada con clientes empresariales en entornos técnicos o SaaS.
✓Capacidad para comunicarse con equipos técnicos (Data, IT, Ingeniería) y ejecutivos.
✓Aptitud técnica para entender requisitos de AI/ML y productos complejos.
✓Capacidad para identificar oportunidades de upsell y expansión.
✓Enfoque proactivo, organizado y centrado en el éxito del cliente.

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IA de vanguardiasoluciones de inteligencia artherramientas para desarrolladoaplicacionesinfraestructura de cómputoentornos empresarialesproductos SaaSprototipos personalizadosproyectos de implementacióncanales de soporte técnico

Who should you write to at Mistral.ai?

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About Mistral Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems—across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector—co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. The Role As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success. This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact. What You Will Do Customer Success Ownership Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. Develop and deliver customer training, enablement programs, and best practices to drive adoption. Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. Strategic Customer Guidance Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. Cross-Functional Collaboration Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives. Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams. What We're Looking For 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment. Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention. Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams. Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences. Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success. Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential. Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges. We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare cov

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