IT Operations Specialist (m/f/d)

Statista·Hamburgjunior

In short

→Especialista en operaciones IT que atiende incidencias de nivel 1 y soporte técnico global.
→Gestiona tickets en ServiceNow, administra identidades con Okta e integra dispositivos con Intune.
→Destaca por su enfoque proactivo en mejorar servicios mediante documentación y automatización.

Fluent English skills required

✓ Free to start✓ Runs in your browser✓ First dossier, no card✓ Ready in ~1 minute

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Your first dossier is free.

The questions they'll ask you

1. ¿Cómo gestionarías un ticket de acceso a Microsoft 365 que no se resuelve con el flujo estándar?

🔒 +7 more questions

No card. Upload your resume and the full dossier is ready in ~1 minute.

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💵 USD · Remote · No visa

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What they ask for

✓Formación o experiencia profesional en IT (especialmente en soporte técnico)
✓Experiencia previa en helpdesk o servicios IT
✓Conocimiento en Microsoft 365 y Microsoft Entra ID
✓Experiencia con Okta, Intune, ServiceNow y Snipe-IT
✓Inglés fluido para comunicación y documentación
✓Actitud proactiva y orientada al usuario

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Microsoft 365Microsoft Entra IDOktaIntuneServiceNowSnipe-ITJamfmacOSiOSEnglish

Who should you write to at Statista?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

At Statista , we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees. We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team. Are you ready to join us? Responsibilities Serve as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests covering hardware, software, and workplace services across Statista's global workforce. Take ownership of incoming requests from qualification through resolution or escalation, ensuring timely updates, complete English documentation, and SLA compliance. Identify recurring issues and report patterns to the Workplace Manager to drive continuous improvement of IT services. Build and maintain self-service resources such as knowledge base articles, how-to guides, and FAQs, and identify automation opportunities for recurring tasks. Tech Ops and DWO team members on escalations, knowledge transfer, and documentation to ensure seamless handoffs. Support end-to-end IT onboarding for new colleagues and contribute to cross-team projects that improve IT services and workplace infrastructure. Nice to have: experience with Jamf, macOS, iOS management Fluent English skills. German is a plus. Hands-on, solution-oriented mindset with a strong focus on delivering great user experiences Proactive communication style and service-oriented attitude What we offer In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from: Work from abroad up to 30 calendar days a year Hybrid work and flex-time International team and social events Subsidized urban mobility and access to fitness and wellness options Free access to Langdock and all its amazing functionalities Career & training opportunities Attractive locations and modern offices Mental health support with OpenUp Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.

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