Program Manager, Scale Onboarding (London, United Kingdom)

Figma·London, Englandmid

In short

→Gestiona el onboarding a gran escala de clientes comerciales en Figma.
→Trabajas con ventas, marketing y operaciones para escalar programas de onboarding internacional.
→Eres el líder del proceso, usando datos y feedback para mejorar la experiencia del cliente.

Excellent written and verbal communication skills in English

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What they ask for

✓4+ años en B2B SaaS
✓Experiencia gestionando onboarding o implementación de productos técnicos
✓Habilidades avanzadas de gestión de proyectos
✓Capacidad para trabajar con múltiples equipos (ventas, marketing, operaciones)
✓Enfoque orientado a métricas y feedback de clientes
✓Comunicación excepcional en entornos de alta velocidad

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

FigmaSalesMarketingOperationsCustomer OnboardingProduct AdoptionCustomer FeedbackMetricsOnboarding CloseoutEnablement Resources

Who should you write to at Figma?

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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you re excited to shape the future of design and collaboration, join us! In this role, you ll develop and deliver a scale customer onboarding experience for a high volume of customers in our commercial segments. You ll work closely with leadership to help design what scale onboarding can look like at Figma and expand our programs to support international sales teams. You will collaborate with other members of the Customer Onboarding team to inform and evolve the processes and materials for this program. Also, you will use metrics, customer feedback and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers and we can t wait to meet you! This is a full time role based in London. What you ll do at Figma: • Own and manage scale customer onboarding programs supporting a high volume of commercial customers • Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization • Guide customer goals and successfully drive a high volume of customers towards onboarding closeout • Partner with Marketing, Operations and Sales to build and optimize scalable customer programs • Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities • Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption • Consult on product and industry best practices to act as a trusted advisor across a high-volume book of customers, inspiring new use cases for the product We d love to hear from you if you have: • 4+ years of relevant work experience, ideally in B2B SaaS • Experience managing customers through onboarding or implementation of technical products <li class="font-claud

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