Senior Customer Success Manager EMEA

Ddomesenior

In short

→Gerente Senior de Experiencia del Cliente para enterprises en EMEA.
→Liderazgo estratégico en post-venta, alineando objetivos empresariales con valor tecnológico.
→Oportunidad única para influir en el futuro de la ciberseguridad con IA en una empresa en crecimiento.

Proficiency in English required for customer and internal communication.

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓5+ años en gestión de experiencia del cliente
✓Experiencia en entornos SaaS o ciberseguridad (deseable)
✓Capacidad de traducir objetivos empresariales en resultados medibles
✓Habilidades avanzadas para influir en stakeholders senior
✓Proactivo en la gestión de riesgos y oportunidades del cliente
✓Capacidad de liderar equipos multifuncionales y resolver conflictos

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

DataDomeSaaSCybersecurityCustomer SuccessEnterprise AccountsProduct AdoptionBusiness ReviewsRenewalsExpansion OpportunitiesCross-functional Collaboration

Who should you write to at Ddome?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity. As the Senior Customer Success Manager EMEA, you will : • Act as the primary business owner of the customer relationship post-sale. • Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities. • Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform. • Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes. • Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities. • Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans. • Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence. • Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength. • Identify and drive expansion opportunities in partnership with Sales. • Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience. • Champion the voice of the customer internally, influencing product direction and operational improvements. 👤 It would be great if... • 5+ years in a Customer Success Management role • Experience in cybersecurity and/or SaaS environments is a plus • Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value • Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams • Proven ability to engage and influence senior stakeholders through data, insights, and clear communication • Executive presence with the ability to build trust quickly and navigate complex customer environments • Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams • Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment • Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action • Collaborative, resourceful, and comfortable building processes in a scaling organization • Passionate about delivering exceptional customer experiences and building long-term, value-based relationships Success in This Role Means • Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships. • Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities). What’s in it for you? • Flex Life : This i

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.