AI Customer Success Engineer

Protolabs·Telfordmid

In short

→Ingeniero de éxito del cliente de IA que impulsa la adopción de herramientas de IA mediante desarrollo sin código.
→Trabajas directamente con usuarios empresariales para entender flujos de trabajo y crear automatizaciones con IA.
→Destaca por ser el puente entre tecnología y negocio, transformando necesidades reales en soluciones concretas.

Fluency in English required for collaboration with global teams.

✓ Free to start✓ Runs in your browser✓ First dossier, no card✓ Ready in ~1 minute

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Your first dossier is free.

The questions they'll ask you

1. ¿Cómo has usado plataformas sin código para resolver un problema de negocio con IA?

🔒 +7 more questions

No card. Upload your resume and the full dossier is ready in ~1 minute.

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💵 USD · Remote · No visa

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What they ask for

✓Licenciatura en Ciencias de la Computación, Sistemas de Información o campo relacionado.
✓3–5 años en ingeniería de éxito del cliente, consultoría de soluciones digitales o análisis de negocios.
✓Experiencia comprobada en plataformas sin código/low-code para IA (agentes, automatizaciones, flujos).
✓Capacidad para traducir necesidades de negocio en requisitos técnicos para IA.
✓Habilidades analíticas para recopilar y actuar sobre retroalimentación de usuarios.
✓Experiencia en demos, onboarding y gestión de canales de soporte con usuarios.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

No-code/low-code AI platformsLLM-based assistantsAgent frameworksPrompts engineeringWorkflow automationCustomer success toolsRequirements gatheringUse case scopingKPI definitionFeedback management

Who should you write to at Protolabs?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Be yourself at Protolabs Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home. Join our team as an AI Customer Success Engineer in Telford! This is a hybrid role, with an onsite presence required on a weekly basis. Companies are investing heavily in AI — yet employees often use only a fraction of what those tools and solutions can do, and the friction remains. The capability exists. The problem exists. What's missing is the connection between them. Do you enjoy solving problems with technology to realize true business value? You can be the bridge between technology and business! As an AI Customer Success Engineer, you will embed yourself with business users to deeply understand their workflows and use cases, build automations and agents through no-code development, analyse user feedback, and drive adoption of AI tooling turning untapped potential into real impact. Beyond enablement, you will create the analytical depth behind custom AI solutions by analysing requirements, conducting demos, guiding users through rollout, and managing feedback channels, working alongside Technical Product Managers to deliver measurable value through AI across the organisation. Requirements Support (Secondary) You will support requirements analysis for custom AI use cases: elicit, document, and refine functional and non-functional requirements with business stakeholders You will perform use case scoping and refinement — translate business needs into structured AI solution requirements You will define measurable KPIs and acceptance criteria for use case delivery You will conduct demos and feedback calls with business users What You Bring: Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, Business Informatics, Industrial Engineering, or Digital Business) 3–5 years of professional experience in customer success engineering, AI/digital solutions consulting, business analysis, or technical product enablement Extensive hands-on experience building solutions with no-code/low-code AI platforms — creating agents, automations, workflows, and apps using LLM-based assistants, agent frameworks, and promp

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