Associate Technical Services Engineer II

Mongodb · Dublin, Ireland; Irelandmid

En corto

▸Ingeniero técnico que resuelve problemas complejos de MongoDB con clientes a gran escala.
▸Trabajo diario: diagnóstico, soporte técnico, optimización de rendimiento y colaboración con equipos internos.
▸Cobertura de fin de semana en línea (no en llamada), con 3 días presenciales por semana tras el periodo de ramp-up.

Excellent communication skills in English

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia sólida en administración de sistemas o arquitectura de bases de datos.
✓Capacidad demostrada para resolver problemas técnicos complejos bajo presión.
✓Habilidades excepcionales de comunicación escrita y verbal.
✓Conocimiento práctico de entornos de producción a gran escala.
✓Capacidad para aprender rápidamente nuevas tecnologías.
✓Disposición para trabajar presencialmente en Dublín durante los primeros 3-6 meses.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

MongoDBAtlasCloud ManagerLinuxWindowsAWSAzureGoogle Cloud PlatformFirewallsLoad Balancers

¿A quién escribirle en Mongodb?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed. Once considered ramped, they will transition to a permanent (Tuesday to Saturday) 9am-6pm work week (with 3 in-office days) to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in one (or more) of the following areas • Systems administration • Distributed systems • Network Administration • Database architecture and administration • Application Architecture • Data architecture and design • Performance tuning and benchmarking • Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform). It’s crucial for every candidate that they can check off all of these boxes • Excellent communication skills, both written and verbal • Genuine desire to help people • Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills • Ability to think on your feet, remain calm under pressure and solve problems in real-time • Desire and ability to rapidly learn a wide variety of new technical skills • Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available

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