Knowledge Program Manager

Instacart·United States - RemoteRemotemid

In short

→Gestión de programas de conocimiento y formación para equipos de experiencia del cliente.
→Coordinación diaria entre equipos, seguimiento de entregas y gestión de flujos de trabajo en Jira y calendarios de lanzamiento.
→Rol clave en un equipo flexible con enfoque en la eficiencia y la alineación cruzada.

Proficiency in English required

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What they ask for

✓2–4 años de experiencia en gestión de programas
✓Habilidades avanzadas de organización y priorización
✓Experiencia con herramientas de gestión de proyectos (Jira, Asana, etc.)
✓Capacidad para gestionar múltiples workstreams simultáneamente
✓Capacidad de comunicación efectiva con stakeholders técnicos y no técnicos
✓Experiencia con procesos de intake y priorización de solicitudes

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

JiraSprint trackingLaunch calendarsStakeholder communicationsBacklog healthSprint velocityCompletion ratesStakeholder feedbackCross-functional collaborationKnowledge strategy

Who should you write to at Instacart?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu The Customer Experience (CX) organization at Instacart is focused on making every interaction effortless, empathetic, and effective for our customers, shoppers, and partners. Our Knowledge team, spanning Knowledge Strategy, Content Operations, and Learning & Development, designs the programs, processes, and content that enable CX teams to deliver consistently excellent support at scale. We are looking for a Knowledge Program Manager who will support the planning, coordination, and execution of programs across our unified Knowledge function. In this role, you will work alongside Program Managers and cross-functional stakeholders like CX Leaders, Operations, Quality, and Vendors to keep programs moving, track deliverables, manage intake and prioritization workflows, and ensure cross-functional partners stay aligned. You will thrive in this role if you are highly organized, comfortable in a fast-moving environment, and energized by connecting the dots between multiple workstreams to drive progress on things that matter. What you'll cook up in your first year • Support the end-to-end execution of knowledge and learning programs (e.g., onboarding, upskilling, content launches, process rollouts) by managing timelines, tracking milestones, and coordinating across stakeholders. • Manage and maintain program operating rhythms — including Jira intake boards, sprint tracking, launch calendars, and stakeholder communications — to keep work visible and on track. • Serve as a point of contact for cross-functional partners submitting requests, triaging incoming work through the intake process and routing to the right function (Knowledge Strategy, Content Operations, or Learning & Development). • Partner with subject matter experts, instructional designers, and knowledge strategists to gather inputs, track dependencies, and flag risks before they become blockers. • Draft and distribute program communications, status updates, and launch readiness materials for internal stakeholders and CX leaders. • Use program data — sprint velocity, backlog health, completion rates, and stakeholder feedback — to surface trends, report on program health, and support continuous improvement. The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications) • 2–4 years of experience in Program

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