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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an AI Transformation Analyst (P3), you will serve as a strategic partner to Dialpad's business units, identifying and leveraging AI tools, processes, and agents to significantly improve employee productivity, reduce operational costs, and drive net new ARR. You will be responsible for the end-to-end success of these initiatives, from initial discovery and solution architecture to measuring long-term business impact. In this role, you will design and architect high-impact solutions, collaborating closely with AI Transformation Engineers for technical deployment while maintaining a relentless focus on tracking adoption metrics and quantifying productivity gains. This role is based in Argentina and reports to the Senior Manager, AI Transformation. The candidate should maintain overlap with North American and global teams to support cross-functional collaboration and project delivery. What You Will Do • Lead cross-functional alignment to identify and deliver ROI-driven AI initiatives focused on process automation, cost reduction, and revenue expansion.<

AI Transformation Analyst

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