Manager, IT Operations

Figma · San Francisco, CAmid

En corto

▸Liderar y desarrollar el equipo de IT Operations en San Francisco.
▸Gestionar soporte técnico, métricas, procesos y proyectos con enfoque en escalabilidad y eficiencia.
▸Destacado: rol híbrido con al menos 2 días presenciales en oficina en SF.

Ability to partner with both technical and non-technical teams

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¿Qué piden?

✓3+ años liderando equipo de profesionales de TI.
✓5+ años de experiencia directa en soporte técnico.
✓Experiencia con equipos remotos, múltiples oficinas y zonas horarias.
✓Capacidad para colaborar con equipos técnicos y no técnicos.
✓Gestión de presupuestos y adquisición de hardware/software.
✓Liderazgo en proyectos de TI con colaboración interdepartamental.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Helpdesk metricsSLAsCSATDashboardingAccess requestsAutomationsLifecycle managementProcurementCross-departmental collaboratiDocumentation

¿A quién escribirle en Figma?

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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is looking for a Manager, IT Operations to lead our San Francisco team. We are looking for someone with a proven record leading a technical and cross-functional team in a high-growth, evolving environment. You will drive and execute against the team's roadmap, oversee performance management and SLAs, report relevant metrics to leadership, and serve as an escalation point for the team. This is a full time hybrid role that will be held from our San Francisco Hub with at least 2 days in office per week. What you'll do at Figma: • Lead and develop IT Operations in San Francisco Hub by coaching and supporting the San Francisco IT Operations team and contractors • Roll up your sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale • Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs, most common issues) to serve as a baseline for end-user support and overall IT performance. As a data-driven leader you'll use these metrics to identify root causes and create solutions • Proactively identify and address inefficiencies and bottlenecks within IT Operations (e.g. access requests, automations, lifecycle management) • Partner cross-functionally with teams across the business to understand their needs, solve problems and work towards common initiatives • Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation • Lead and own IT projects from conceptualization to completion involving cross departmental collaboration We'd love to hear from you if you have: • 3+ years of experience leading a team of IT professionals with a wide variety of responsibilities • 5+ years of direct IT support experience • Experience working with remote teams, multiple offices, and different time zones • Ability to partner with both technical and non-te

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