Customer Engineer

Airspeed·Londonmid

In short

→Ingeniero de éxito del cliente que resuelve problemas técnicos y configura integraciones con clientes.
→Trabaja directamente con clientes para onboarding, debugging y mejorar el producto con feedback real.
→Destaca por influir en la evolución del producto desde el campo, no solo mantenerlo.

Fluent English required for customer and team communication.

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The questions they'll ask you

1. ¿Cómo has resuelto un problema técnico complejo con un cliente en el pasado?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia escribiendo código de producción y scripts
✓Conocimiento en APIs, integraciones y pipelines de datos
✓Habilidades sólidas de depuración en múltiples capas
✓Experiencia trabajando directamente con usuarios o clientes
✓Mentalidad de 'constructor con empatía'
✓Capacidad para gestionar problemas desde inicio hasta fin

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

APIsCRMssistemas internosdata flowsworkflowsscriptstooling internodocumentación del productointegracionesdebugging

Who should you write to at Airspeed?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Mission Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling. With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale. We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact. , CRMs, internal systems) Strong debugging skills across multiple systems and layers Experience working directly with users or customers “Builder with empathy” mindset — you care about solving the right problems Ability to own problems end-to-end in an early-stage environment What Success Looks Like Customers onboard faster and encounter fewer technical issues Increased customer satisfaction and product usage Customer-driven improvements delivered into the product regularly Engineers spend more time on core products vs. customer-specific work Clear, actionable customer feedback consistently informs product decisions Growth & Progression This role is not a traditional software engineer track but sits close to the core engineering team. Depending on your impact and interests, growth paths include: Shipping bug fixes and automations into the core product Building internal tooling for CS and Engineering efficiency Developing new product features We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration. Why This Role Matters This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting. Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.

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