Technical Support Engineer I - Mexico

Samsara · Remote - MexicoRemotejunior

In short

▸Ingeniero de soporte técnico que resuelve problemas complejos de hardware y software para clientes.
▸Trabajas en equipo con soporte global, gestionas tickets y mejoras procesos de soporte.
▸Trabajas remotamente desde México en un rol de impacto en industrias clave como transporte y manufactura.

Intermediate English required for technical communication and documentation

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What they ask for

✓Experiencia previa en soporte técnico con enfoque en hardware y software.
✓Habilidades comunes en la gestión de tickets y comunicación con clientes.
✓Capacidad para investigar y resolver problemas técnicos complejos.
✓Conocimiento básico de redes y sistemas operativos.
✓Disponibilidad para trabajar en horarios que incluyan turnos de noche o fin de semana.
✓Inglés intermedio para comunicación técnica y documentación.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Samsara IoT platformHardware devicesSoftware applicationsCloud servicesTicketing systemRemote diagnosticsNetwork troubleshootingOperating systems (Windows, LiWeb browsersCollaboration tools

Who should you write to at Samsara?

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Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues. The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. This is a remote position open to candidates residing in Mexico. Relocation assistance will not be provided for this role. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: • Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries. • Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve cus

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