Technical Services Engineer - Weekend Shift

Mongodb · United Statesmid

In short

▸Ingeniero de servicios técnicos que resuelve problemas complejos de MongoDB en entornos de producción.
▸Trabajas los fines de semana (sábados a miércoles) con horario 7 AM - 4 PM EST y bonificación del 20%.
▸Requiere ciudadanía estadounidense y estar en territorio estadounidense por requisitos FedRAMP.

N/A

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

What they ask for

✓Experiencia en ingeniería de sistemas con Linux, rendimiento, memoria, I/O y red.
✓Conocimiento de protocolos de red: DNS, TCP/IP, SSL/TLS.
✓Experiencia en ingeniería de almacenamiento: NAS, SAN, SSD, multi-pathing.
✓Experiencia en sistemas de bases de datos críticos en producción.
✓Capacidad para leer código y scripting básico en Java, Python, Ruby, C o C++.
✓Ciudadanía estadounidense y residencia en EE. UU.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

MongoDBAtlasCloud ManagerLinuxTCP/IPDNSSSL/TLSNASSANSSD

Who should you write to at Mongodb?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak with candidates based on the east coast for this remote role. Weekend Schedule Information: Schedule during the 6-9 month ramp period: Monday - Friday 7 AM - 4 PM ESTWeekend schedule post-ramp: Saturday - Wednesday 7 AM - 4 PM EST • This schedule includes a mandatory 1 hour lunch break to ensure hand-over to 2nd shift from 3 - 4 PM. There will be a 20% uplift on your base salary for this weekend shift & there are no on-call requirements for your off days. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What you need We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting • Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) • Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching • Experience building and maintaining complex mission-critical production database systems • Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.