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Customer Success Manager 📍Manchester (Hybrid, up to 3 days WFH) | 💰 up to £33k (OTE up to £40k) Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we’re investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long-term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group. uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long-term value across Street Group's ecosystem of products. You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system, and the chance to make a genuine impact as we scale the business. uk and proactively ensuring existing clients are getting the most out of the software Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers Implementing creative solutions to proactively resolve potential issues for customers Providing exceptional technical support via phone and email to Street clients Upselling additional products to existing clients Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application! Who are Street Group? We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone. Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi-award-winning, instruction generation tool, generating an average return on investment for them of over 3000%.

Customer Success Manager

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Customer Success Manager

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