Human Design Program Lead (f/m/d)

Kraken·Paris, Francelead

In short

→Liderar transformaciones humanas y culturales en clientes de utilities con enfoque en liderazgo y experiencia del cliente.
→Trabajar con directivos de alto nivel (C-suite) en diseño de cultura, desarrollo de liderazgo y coaching en entornos de cambio digital.
→Papel clave en la implementación de transformaciones que conectan personas, organización y tecnología en proyectos de energía inteligente.

Experience working with international clients and cross-cultural teams; fluency in English

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What they ask for

✓Experiencia probada en transformaciones culturales y de liderazgo en clientes grandes
✓Capacidad para gestionar relaciones con C-suite y ejecutivos
✓Habilidades avanzadas de facilitación y storytelling
✓Experiencia en liderazgo de portfolios de transformación en múltiples geografías
✓Conocimiento profundo en coaching, aprendizaje y desarrollo organizacional
✓Capacidad para navegar en entornos ambiguos y complejos

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Customer Information Systems (BillingMeter Data ManagementCRMAI-driven communicationsHuman EnablementBehavioural TransformationLeadership Development ProgramCoachingLearning

Who should you write to at Kraken?

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Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. 🏡 Where you'll fit in: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive. Clients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail. To enable this Kraken now structures itself across 3 key delivery practice groups. Tech. This role sits within the Human Design Team. Purpose of the Human Design Lead The main purpose of the Human Design Lead is to be the single point of accountability for the successful enablement and implementation of culture / ways of working transformation in our clients.

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