Digital Customer Success Manager - French

Brevo·Paris, Francemid

In short

→Gestiona cuentas digitales de clientes en francés mediante estrategias 1:a-muchos.
→Impulsa la adopción, retención y renovación de clientes a través de emails, webinars y seguimiento proactivo.
→Destacado: Trabajas en un equipo internacional con crecimiento acelerado y enfoque en impacto social y ambiental.

B2 minimum (for internal communication)

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓2+ años de experiencia en CX, CSM o gestión de proyectos de marketing
✓Dominio del francés (escrito y oral)
✓Habilidades de comunicación y presentación sobresalientes
✓Enfoque centrado en el cliente y en resultados
✓Capacidad para trabajar de forma autónoma y colaborativa
✓Capacidad analítica y orientada a datos

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Email sequencesWebinarsCRMMarketing AutomationCustomer Health ScoresDigital OnboardingInternal Stakeholder CollaboraProduct Feedback LoopRenewal ManagementDigital Material Development

Who should you write to at Brevo?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp , we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries —from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn , backed by strong growth and global expansion - and we’re just getting started! We are looking for a Digital Customer Success for our new Pro offer! Your Impact at Brevo: Execute a high-volume engagement approach, utilizing 1-to-many strategies such as targeted email sequences, digital materials and webinars (from onboarding to renewal) Manage a high-volume portfolio of accounts, ensuring customers hit key milestones in their journey (via emails and meetings) Manage renewal discussions with strong focus on client retention and growth Monitor customer health scores and relevant data to proactively identify and engage at-risk accounts. Drive customer adoption of key best practices by helping on enablement sessions and webinars. Contribute to the development of the digital resources and "Digital Journey" content that empowers customers to find value independently. Identify common customer challenges and provide feedback to Product and Engineering to improve the customer experience. Who you are: Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager Excellent presentation, written, and oral communication skills in French Customer-centric Good marketing knowledge Strong ability to understand, manage, and drive customers' needs and strategy Proven track record of sustained target achievement Ability to drive issue resolution and work in collaboration with all departments (Sales, Product, Customer Experience, Finance, etc.) Proactive, autonomous, and efficient! You're a data-driven person as well as a team player Why people love working at Brevo: A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighbourhood. Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€ 12.50/day) . Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support. Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents. Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day.

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.