Customer Service Advisor (Trade Support )

Checkatrade · Lakeside Portsmouthjunior

In short

▸Asesor de servicio al cliente para trabajadores independientes, resolviendo dudas y ayudándolos a aprovechar su membresía.
▸Interacciones diarias: llamadas, chats y correos con trucos, soporte técnico y orientación en herramientas del sitio.
▸Destacado: Se valora el pensamiento crítico y la capacidad de mejorar el servicio con retroalimentación real.

No se requiere inglés, pero se menciona que el entorno es de trabajo profesional con comun

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What they ask for

✓Experiencia en servicio al cliente, preferiblemente en entornos de membresía o B2B.
✓Habilidades de comunicación claras, calmadas y compasivas, incluso en situaciones difíciles.
✓Mente lógica y resolutiva, con enfoque metódico para resolver problemas.
✓Capacidad para trabajar a gran velocidad y adaptarse al cambio.
✓Confianza usando sistemas como Salesforce Service Cloud, GSuite y herramientas con IA.
✓Actitud curiosa, proactiva y orientada a mejorar el servicio.

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Who should you write to at Checkatrade?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

As our next Customer Service Advisor (Trade Support), you’ll be the first voice our tradespeople hear when they need help, support or advice. Whether it’s solving a problem, answering a question, or showing them how to get more from their membership, you’ll make sure every interaction feels simple, helpful and valuable. This is a great role for someone who loves supporting others, stays calm under pressure, and takes pride in delivering great service. Forget long lists, here’s what you’ll actually spend your time on: Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence Spotting how to add value, guiding members towards tools, features or upgrades that support their goals Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust It’s not about ticking every box. It’s about turning up curious, ready to crack on. Tech-savviness, you're comfortable using systems like Salesforce Service Cloud, GSuite and AI-powered tools We believe great work deserves great rewards. Here’s just a taste: Health, well-being and learning support Gym membership, Smart Tech Scheme and Cycle Scheme Birthday/Special day leave Buy & sell holiday scheme 1 week’s paid charity leave and much more! How we’ll get to know each other: Screening call with one of our Talent Acquisition Partners 1st stage interview with our Trade Support Manager and one of our Senior Trade Support Associates If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box At the moment, this role isn’t open to visa sponsorship applications. Want to join our Talent Community and be one of the first to know about our vacancies? About us We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in. Find Jobs in United Kingdom on Arbeitnow

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