Customer Experience Specialist

Flex·Remote / USARemotemid

In short

→Especialista en experiencia del cliente para dueños de negocios emprendedores.
→Gestiona casos, resuelve consultas complejas y mejora procesos con enfoque en IA y banca privada.
→Trabajo directo con clientes de alto valor ($3–200M en ingresos) en un producto tecnológico de vanguardia.

Fluent spoken and written English required

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The questions they'll ask you

1. ¿Cómo manejarías una queja de un cliente que pierde dinero por un error en un pago automatizado?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia previa en soporte al cliente o atención a clientes en entornos fintech o banca digital.
✓Capacidad para resolver problemas técnicos y financieros complejos con autonomía.
✓Habilidades sobresalientes de comunicación escrita y verbal en español e inglés.
✓Enfoque centrado en el cliente con alta empatía y orientación a resultados.
✓Capacidad para trabajar en entornos ágiles y de alta velocidad sin perder calidad.
✓Disposición para operar en un entorno remoto con equipos distribuidos.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

AI-native platformfinancial operationspayments systemcredit toolspersonal financebanking softwarecustomer support systemsCRM toolsdata analyticsproduct feedback loops

Who should you write to at Flex?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Flex is building the AI-native private bank for business owners. We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners. Since launching publicly in September 2023, Flex has scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026. We move fast, ship relentlessly, and operate with extreme ownership. Our customers are affluent business owners ($3–$200M in revenue)—the backbone of the economy and one of the most underserved segments in finance. They’re stuck with outdated banks and fragmented tools. We’re replacing all of it. The opportunity is massive: a ~$1T+ revenue market hiding in plain sight. Our ambition is to build a $100B+ company by delivering a product that is fundamentally better—not incrementally improved. Flex has raised $100M+ in equity and $300M+ in debt. - Mission-critical problems: We build software that directly controls how money moves at scale. - High bar, low ego: Small teams, exceptional people, real ownership. - Speed over comfort: We prioritize execution, quality, clarity, and results. - Enduring impact: What we’re building will define how a generation of owners runs their businesses. Team & Locations We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote. Flex Fuels Ambition.

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