Technical Implementation Consultant

Hook·Londonmid

In short

→Consultor técnico que implementa soluciones de IA para clientes en 28 días.
→Trabajas con datos complejos, SQL y modelos predictivos para maximizar el valor del cliente.
→Eres el puente entre cliente, ciencia de datos y producto, con impacto directo en el crecimiento.

Fluent English required for customer and team collaboration.

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What they ask for

✓Experiencia en consultoría de datos, implementación o ingeniería de clientes en SaaS.
✓Habilidades avanzadas en SQL (joins, subqueries, CTEs, funciones ventana, agregaciones).
✓Capacidad para gestionar múltiples implementaciones con plazos ajustados.
✓Capacidad de comunicar insights técnicos a stakeholders no técnicos.
✓Mentalidad detallista y curiosidad por datos, IA y machine learning.
✓Experiencia colaborando con equipos de ciencia de datos e ingeniería.

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SQLMachine LearningAICloud PlatformsData AnalysisData WranglingCustomer SuccessProject ManagementData ScienceSaaS

Who should you write to at Hook?

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About Hook We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way. As a Technical Implementation Consultant at Hook, you’ll play a mission critical role in helping customers unlock value fast. Great implementations set the tone for long-term success and you’ll be the one making that happen. From diving into complex datasets to running projects with precision, you’ll guide customers through onboarding and deliver smooth, impactful go-lives that shape their entire journey with Hook. If you love working at the intersection of data, technology, and customer success, and want to see your work make a tangible impact every day, this role is for you. What You’ll Be Doing Own the full implementation lifecycle of Hook: from kickoff to go-live, you’ll guide customers through onboarding and ensure every team delivers to the highest standard. Act as a technical consultant, deeply understanding customer goals, mapping success criteria, and delivering Hook configurations that maximise business value. You’ll shape the data that powers Hook’s machine learning models shaping datasets so they’re useful for predictive modelling. By working closely with our data science team, you’ll help ensure the models perform at their best and deliver valuable insights for our customers. Run projects with precision staying highly organised, structuring your day effectively, and prioritising tasks to keep implementations on track. Meet tight 28-day implementation timelines, balancing speed with quality in every rollout. Provide expert guidance on how to leverage Hook’s features for renewal forecasting, time management, and process automation, helping customers achieve quick wins. Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers before they escalate. Act as the customer’s voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook’s roadmap Support pre-sales engagements, demonstrating Hook’s technical capabilities and value to prospective customers. Who are we looking for? Strong SQL skills with expertise in complex joins, subqueries, window functions, CTEs and aggregations to wrangle complex datasets and advise customers Customer-facing excellence: you can translate technical detail into clear, actionable insights for stakeholders at all levels. Experience in data consulting, implementation, or customer engineering roles at a data-driven SaaS company. Curiosity and enthusiasm for data, AI, machine learning, and cloud platforms. Proven ability to manage multiple implementations in parallel, with tight timelines. A detail-driven mindset: you thrive working on complex datasets and can spot anomalies others might miss. Benefits 🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays 📈 Generous stock options 🏥 Private health insurance so you can get the best care you need 🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food 📚 Annual learning & development budget for every employee 🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home

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