Manager, Payment Operations

Brex·San Francisco, California, United Stateslead

In short

→Gestiona operaciones de pagos y cuentas tras el lanzamiento de un cliente en Brex.
→Te encargarás de aplicaciones de pagos, ajustes de estado, cambios en facturación, pagos automáticos y cierres de cuentas con alta precisión.
→Destacado: Liderar la automatización de tareas manuales en un entorno en rápido crecimiento.

Proficiency in English is required for all roles.

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What they ask for

✓Experiencia en gestión de operaciones financieras o de pagos.
✓Capacidad para liderar equipos multifuncionales.
✓Experiencia comprobada en cumplimiento de SLAs y precisión operativa.
✓Conocimiento en procesos de aplicación de pagos y ajustes de estado.
✓Habilidades sólidas en análisis de datos y mejora de procesos.
✓Experiencia en trabajos con múltiples equipos (GTM, Crédito, Deal Desk, etc.).

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Brex PlatformPayment ApplicationWire ProcessingStatement AdjustmentsBilling ChangesAuto-pay ManagementVendor OnboardingCredit ReportingAudit ControlsSLA Management

Who should you write to at Brex?

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Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What You’ll Do Account Servicing owns what happens to a Brex account after it's live: money applied against statement balances, billing terms changed, auto-pay kept working, points debited and granted, credit performance reported to the bureaus, and accounts closed cleanly. We're hiring a manager to run that portfolio. You'll inherit a team with deep subject-matter expertise in specific queues, a set of in-flight migrations from other teams, and a real automation opportunity across the highest-volume work. The mandate is to hold the SLA and accuracy bar while systematically shrinking the manual surface area in a quickly growing environment. Payment application and wires. Wires applied against statement balances, including unmatched, partial, and misapplied payments. Support the expansion of wire coverage as we open up new corridors and use cases. Statement adjustments. Refunds and offline collections (manual balance adjustments), with the controls that keep adjustment accuracy high and every entry defensible in an audit. Billing changes. Due date changes, billing frequency changes, payment extensions, and grace period requests in close partnership with GTM, Credit, and Deal Desk teams. Auto-pay management. Manual pay exceptions, penny-pull (micro-deposit) verifications, and funding source changes. Vendor onboarding. Getting Brex set up correctly as a payee inside customers' third-party AP and procurement portals so invoices route, approve, and pay on time. Credit reporting. The monthly bureau submissions, plus end-to-end disputes management at the accuracy and timeliness standard regulation requires. Account closures. Customer-initiated, legal, and Terms-of-Service closu

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