IT Operations Specialist

Alan · Paris, Francejunior

In short

▸Especialista en operaciones IT que gestiona dispositivos, acceso y experiencia digital de 900+ empleados en 5+ países.
▸60% soporte y oncall, 40% construcción de proyectos para automatizar tareas y mejorar eficiencia.
▸Trabajas con herramientas avanzadas como Kandji, Apple Business Manager y Google Workspace en un entorno global y en crecimiento.

No se requiere inglés, pero el puesto está disponible en países con inglés como lengua pri

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What they ask for

✓Experiencia en soporte técnico de nivel 1/2 con atención a usuarios
✓Conocimiento práctico de MDM (como Kandji o Apple Business Manager)
✓Capacidad para gestionar identidades y acceso en entornos SaaS (Google Workspace, SSO/SAML)
✓Experiencia con políticas de seguridad de dispositivos (EDR, FileVault, cumplimiento)
✓Capacidad para documentar procesos y reducir tickets mediante auto-servicio
✓Iniciativa para contribuir a proyectos de automatización y mejora operativa

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KandjiApple Business ManagerGoogle WorkspaceSSO/SAMLAlan HomeMDMEDRFileVaultISO 27001ACPR

Who should you write to at Alan?

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Health can’t wait . Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture . We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. Mission Alan is scaling internationally (900+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Operations Specialists to own device security, SaaS platforms, identity & access, and the daily IT experience of every Alaner, while contributing to build projects that remove operational toil. IT at Alan is not a helpdesk. Run and support take roughly 60% of your time; the rest goes to build projects you co-own with the IT Engineer leading them. The scope below is what the team owns, not a checklist for one person. We staff people according to their strengths and interests, and it evolves over time. g.

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