Technical Support Engineer 2

Twilio·Remote - IndiaRemotemid

In short

→Ingeniero de soporte técnico para la plataforma de correo de Twilio, enfocado en clientes de APAC.
→Resolución de problemas técnicos, colaboración con ingenieros y productores, y gestión de incidencias en tiempo real.
→Trabajo en turnos, incluyendo fines de semana, con enfoque en empatía y mejora continua.

Fluent English required for customer and team communication.

✓ Free to start✓ Runs in your browser✓ First dossier, no card✓ Ready in ~1 minute

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The questions they'll ask you

1. ¿Cómo diagnosticarías un problema de entrega de correo en Twilio SendGrid con un código de error 550?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia en soporte técnico con enfoque en desarrollo o infraestructura.
✓Conocimiento práctico de correos electrónicos, SMTP, APIs y servicios de mensajería.
✓Capacidad para comunicar soluciones técnicas de forma clara y empática.
✓Experiencia con herramientas de gestión de incidencias (como JIRA).
✓Disponibilidad para turnos irregulares, incluyendo fines de semana.
✓Inglés fluido para comunicación técnica con clientes y equipos globales.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Twilio Email PlatformSMTPAPIsSlackJIRAKnowledge BaseRemote-FirstCustomer SupportTechnical TroubleshootingCross-functional Collaboration

Who should you write to at Twilio?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2 (Email, APAC) . About the job This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading! This role reports to a Manager, Technical Support. This position requires working in a shift. The current shift timings for shift based roles supporting our APAC customers is 5.30AM to 2.30PM and 6.30AM to 3.30PM IST. This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (Mon-Fri, Tue-Sat or Sun-Thu). Responsibilities In this role, you’ll: • WEAR THE CUSTOMER’S SHOES: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. • Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs). • BE INCLUSIVE: Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. • BE AN OWNER: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. • WRITE IT DOWN: Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <

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