Strategic Operations Lead

Asana·San Franciscosenior

In short

→Liderazgo en operaciones estratégicas para soporte al cliente en Asana.
→Gestión y mejora continua de la base de conocimientos interna que alimenta chatbots y herramientas autónomas.
→Destacado por impulsar transformaciones operativas con impacto directo en la eficacia del equipo y la satisfacción del cliente.

Fluency in English required for collaboration across global teams.

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What they ask for

✓Experiencia previa en operaciones estratégicas o soporte al cliente en entornos tecnológicos.
✓Capacidad demostrada para traducir cambios de negocio en documentación clara y accesible.
✓Habilidades avanzadas de gestión de proyectos en entornos ágiles y de alta velocidad.
✓Experiencia en colaboración con equipos de producto, servicios y programación.
✓Comprensión profunda de las herramientas de autoservicio y chatbots inteligentes.
✓Enfoque centrado en el cliente con empatía y orientación a resultados.

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Who should you write to at Asana?

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The Customer Support team helps customers find clarity in their work and get results with Asana . We are Asana experts and productivity savants who are pas sionate about investing in our customers’ success . Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels . We measure our success by our custom ers’ success, and we get there by exemplifying empathy with our customers . As a Strategic Operations Lead (L5) on the Customer Support team, you are a key contributor to Asana s Services & Support transformation . Reporting to the Strategic Support Operations Manager, you will own the internal Support knowledge base—the core content layer that fuels our AI-powered chatbot, self-service tools, and overall team effectiveness . You will partner cross-functionally with Support, Services, Program Management, and Product teams to translate business changes into clear documentation, while managing projects that advance our strategi c operations roadmap in a fast-paced agentic environment . This role is based in our San Francisco office with an office-centric hybrid schedule . The

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