InterviewHack.ai

Strategic Operations Lead

Asana · San Francisco

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<p id=&quot;p-rc_d596f442543a0391-183&quot; data-path-to-node=&quot;6&quot;><span data-path-to-node=&quot;6,0&quot;>The Customer Support team helps customers find clarity in their work and get results with Asana</span><span data-path-to-node=&quot;6,1&quot;><sup class=&quot;superscript&quot;></sup></span><span data-path-to-node=&quot;6,2&quot;>. We are Asana experts and productivity savants who are pas<span class=&quot;citation-1773 citation-end-1773&quot;>sionate about investing in our customers’ success<sup class=&quot;superscript&quot; data-turn-source-index=&quot;1&quot;></sup></span></span><span data-path-to-node=&quot;6,3&quot;><sup class=&quot;superscript&quot;></sup></span><span data-path-to-node=&quot;6,4&quot;><span class=&quot;citation-1772 citation-end-1772&quot;>. Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels<sup class=&quot;superscript&quot; data-turn-source-index=&quot;2&quot;></sup></span></span><span data-path-to-node=&quot;6,5&quot;><sup class=&quot;superscript&quot;></sup></span><span data-path-to-node=&quot;6,6&quot;><span class=&quot;citation-1771 citation-end-1771&quot;>. We measure our success by our custom<sup class=&quot;superscript&quot; data-turn-source-index=&quot;3&quot;></sup></span>ers’ success, and we get there by exemplifying empathy with our customers</span><span data-path-to-node=&quot;6,7&quot;><sup class=&quot;superscript&quot;></sup></span><span data-path-to-node=&quot;6,8&quot;>.</span> </p> <p id=&quot;p-rc_d596f442543a0391-184&quot; data-path-to-node=&quot;7&quot;><span data-path-to-node=&quot;7,0&quot;>As a Strategic Operations Lead (L5) on the Customer Support team, you are a key contributor to Asana s Services &amp; Support transformation</span><span data-path-to-node=&quot;7,1&quot;><sup class=&quot;superscript&quot;></sup></span><span data-path-to-node=&quot;7,2&quot;>. Reporting to the Strategic Support Operations Manager, you will own the internal Support knowledge base—the core content layer that fuels our AI-powered chatbot, self-service tools, and overall team effectiveness</span><span data-path-to-node=&quot;7,3&quot;><sup class=&quot;superscript&quot;></sup></span><span data-path-to-node=&quot;7,4&quot;>. You will partner cross-functionally with Support, Services, Program Management, and Product teams to translate business changes into clear documentation, while managing projects that advance our strategi<span class=&quot;citation-1769 citation-1770 citation-end-1770&quot;>c operations roadmap in a fast-paced agentic environment<sup class=&quot;superscript&quot; data-turn-source-index=&quot;4&quot;></sup></span><span class=&quot;citation-1769 citation-end-1769&quot;><sup class=&quot;superscript&quot; data-turn-source-index=&quot;5&quot;></sup></span></span><span data-path-to-node=&quot;7,5&quot;><sup class=&quot;superscript&quot;></sup></span><span data-path-to-node=&quot;7,6&quot;><span class=&quot;citation-1767 citation-1768 citation-end-1768&quot;>.<sup class=&quot;superscript&quot; data-turn-source-index=&quot;6&quot;></sup></span><span class=&quot;citation-1767 citation-end-1767&quot;><sup class=&quot;superscript&quot; data-turn-source-index=&quot;7&quot;></sup></span></span> </p> <p id=&quot;p-rc_d596f442543a0391-185&quot; data-path-to-node=&quot;8&quot;><span data-path-to-node=&quot;8,0&quot;><span class=&quot;citation-1765 citation-1766 citation-end-1766&quot;>This role is based in our San Francisco office with an office-centric hybrid schedule<sup class=&quot;superscript&quot; data-turn-source-index=&quot;8&quot;></sup></span><span class=&quot;citation-1765 citation-end-1765&quot;><sup class=&quot;superscript&quot; data-turn-source-index=&quot;9&quot;></sup></span></span><span data-path-to-node=&quot;8,1&quot;><sup class=&quot;superscript&quot;></sup></span><span data-path-to-node=&quot;8,2&quot;><span class=&quot;citation-1763 citation-1764 citation-end-1764&quot;>. The

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