B2B Fulfillment Lead

Cookunity · Los Angeles, California, United Stateslead

In short

▸Liderazgo operativo en cumplimiento B2B para pedidos corporativos y de frigorífico.
▸Verificación final de precisión, etiquetado y preparación de órdenes antes del envío.
▸Responsable de todos los procedimientos SOP específicos para clientes, con alto estándar de calidad.

Fluency in both English and Spanish is required.

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What they ask for

✓Idioma bilingüe: inglés y español
✓1-2 años en cumplimiento, almacén o logística
✓Atención extrema al detalle en entorno frío (35°F-40°F)
✓Capacidad para levantar hasta 50 lb y permanecer de pie horas
✓Experiencia con Google Sheets, Slack y herramientas de reporte
✓Habilidades para entrenar equipo y resolver problemas sin escalonar

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Google SheetsSlackGmailTableauPallet jackSOPsLabeling systemsCold storage environmentProduction floor operationsEnd-of-shift reporting

Who should you write to at Cookunity?

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About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. The role: The B2B Fulfillment Lead is an hourly labor lead responsible for executing and overseeing the accurate, timely, and client-compliant picking, packing, and preparation of B2B orders during their assigned shift. This role operates within the same cold production environment and upholds all B2C fulfillment standards—with an added layer of accountability for CookUnity’s B2B business. B2B orders carry a higher accuracy standard than individual consumer orders. An error on a group order, healthcare delivery, or Smart Fridge restock is a client-facing issue. The B2B Fulfillment Lead is the final quality check before those orders leave the building. Responsibilities: • Execute, support, and supervise pick-and-pack operations for all B2B orders, ensuring accuracy and quality standards are met before dispatch. • Own all B2B-specific SOPs on the floor, serving as the primary enforcer and day-to-day trainer for every B2B standard operating procedure, including multi-bag chain of custody, client-specific packaging requirements, and Smart Fridge protocols. • Own the group-order label process from end to end, ensuring every meal is correctly labeled by recipient name, labels are placed accurately before packing, and the complete label run is audited before staging. • Conduct a pre-dispatch bag-count and label audit on all B2B orders before they leave the building. • Manage Smart Fridge restock staging, including verifying quantities and temperature compliance and completing the driver handoff. • Handle ad hoc B2B floor requests—including same-day order changes, label reprints, and urgent add-ons—and resolve standard issues without escalation to management. • Log B2B task time, order discrepancies, and ad hoc requests in the end-of-shift report for B2B Operations visibility. • Train team members on B2B SOPs and serve as the floor resource for B2B order questions. • Track and document shift metrics using Tableau and Google Sheets. • Communicate with teams and management through Slack, meetings, and Gmail. • Operate a pallet jack to move products as needed. • Maintain a clean, organized, and safe workspace in compliance with cold-storage standards. Qualifications: • Fluency in both English and Spanish is required. • At least 1–2 years of experience in a fulfillment, warehouse, or logistics role. • Proficiency in Google Sheets and familiarity with Slack, reporting tools, and Gmail. • High attention to detail and accuracy in a fast-paced cold-production environment maintained at 35°F–40°F. • Ability to stand for extended periods, lift up to 50 pounds, and work in a physically demanding environment. • Abilit

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